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Michael32807377i6gc
Participant
August 23, 2024
Question

Import Issues - Files not showing

  • August 23, 2024
  • 1 reply
  • 126 views

Hello,

When synchronizing files or during importing new files being added to Library do not show up until the program is shutdown and restarted. This is a real problem. Edit in Photoshop psds are not showing up in Lightroom although the box is selected in preferences. This has happened during the newest upgrage of Lightroom 13.5 and MAC OS Sonoma 14.6.1.

 

Please help. 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

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1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
August 26, 2024

Hey, @Michael32807377i6gc. Welcome to the Lightroom Community. I'll need more information to help you figure this out. Please share the system information from Lightroom Help > System info > Copy and paste into a text document > Upload and attach here.

 

Where is the catalog stored? On the internal or external drive? Try these suggestions:

1 - As a test, create a new catalog from File > New Catalog & check if the issue exists.

2 - If the issue does not exist in the test catalog, go to File > Import from catalog > target your old catalog. Proceed with merging the old catalog into the newly made, internal storage-based catalog. For more help via video-based steps, check here. See https://adobe.ly/3NTC9Rv

Let me know how it goes. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

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