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sylvainm59708426
Participant
January 9, 2023
Question

Imported HEIC images are BLACK (Lr Classic 12.1 on macOS Ventura 13.1)

  • January 9, 2023
  • 3 replies
  • 1218 views

Hi, I have Lightroom Classic 12.1 installed on macOS Ventura 13.1.

macOS can preview or open HEIC files (from iPhone 7+, if that matters), but once imported into Lr the HEIC files are... all BLACK. Their metadata are correctly imported though.

 

    3 replies

    C
    celsmk
    Participant
    September 3, 2023

    Same problem here.

    iPhone XR running IOS 16.6.

    Updating to Lightroom Classic 12.5 / Camera Raw 15.5 did not solve the problem.

    Metadata Ok, newly imported files can be viewed using Preview with no problem.

     

    C
    celsmk
    Participant
    September 3, 2023

    BTW, running Ventura 13.5.1

    GoldingD
    GoldingD
    Legend
    January 23, 2023

    Do you have Lr on your iPhone?

    If so, try opening the photo in that, importing from the photoroll, then later syncing into LrC on your computer.

     

    This from:

    https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-classic-and-heic/m-p/11945527

    Not a fix, just a workaround.

     

    Jerrylein
    Jerrylein
    Participant
    January 9, 2023

    Hello,

     

    System:

    Macos Ventura 13.1 clean Installation

    Lightroom CC, Bridge 2023 new versions

     

    I uploaded photos to Lightroom using my iphone.
    In mobile Lightroom I can work with this Phots. On iMac they are displayed normally.
    But, if I edit the photos on the iMac, the photo turns completely black.

     

    Exported photos are also black.
    The HEIC images are displayed normally under MacOs with a preview.

    In Bridge are all Photos black.

     

    Anyone have an idea?

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    January 12, 2023

    Hi there,

     

    Thanks for reaching out. 

    Since when are you seeing this issue? Are the photos getting displayed on your iPhone correctly?  

    Have you tried re-installing Bridge?

    Please check this article on file support: https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.

     

    We're here to help, just need more info.

     

    Regards,

    Ranjisha

    Jerrylein
    Jerrylein
    Participant
    January 12, 2023

    yes, the photos are displayed correctly in Lightroom on the iphone and I can edit them too.
    The images are only black on iMac in Lightroom and in Bridge.

    All programs have been reinstalled.

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