I have Lightroom CC and am trying to import images from my new camera, the canon eos 5d mark IV. It says that the previews cannot be read and will not import them. Do I need a different Lightroom? Help please!
You need to figure out how to update. The "2015.4 Release and Camera Raw 9.4" you provided mean you are on the CC plan and subscribing to "Classic". You 5D Mark IV needs "2015.7 and Camera Raw 9.7".
Normally updating takes place through use of either the Update choice in the Help Menu or the Creative Cloud app that manages your subscriptions.
References:
Cameras supported by Camera Raw
Keep your Lightroom version up to date
Good luck! Post back when you get it working!
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