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hanstu
Inspiring
January 14, 2018
Question

In lightroom classic cc, I can not import or play mp4 mov etc. files.

  • January 14, 2018
  • 3 replies
  • 959 views

In lightroom classic cc I can not import or play mp4 mov etc. files. In Lightroom cc 2015 though. My system, Mac sierra

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3 replies

hanstu
hanstuAuthor
Inspiring
January 18, 2018

Unfortunately, it still does not work, then go back to Lightroom cc 2015. So far, it works. Unfortunately, we do have an older mac, but I think the new software should also work here.

No errors he just did not play.

hanstu
hanstuAuthor
Inspiring
January 18, 2018

Mohit Goyal
Community Manager
Community Manager
January 17, 2018

Hi tonstu,

Please update Lightroom to 7.1 version and check if that helps to fix this issue.

Also, are you getting any specific error message while playing any video files in Lightroom? If yes, please provide the same.

Regards,

Mohit

dj_paige
Legend
January 14, 2018

Why can't you do these things? What happens? If there is an error message, please quote the exact complete unedited word-for-word error message.