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alanw22773867
Participant
August 15, 2026
Question

In Lightroom Classic I get an error: There was an error working with the video

  • August 15, 2026
  • 3 replies
  • 15 views

In the Library, I’m trying to play video in Lightroom Classic with the latest updates. I receive an error saying, “There was an error working with the video”. It does this to all videos. I’ve restarted my computer and closed the program and restarted more than once. If I remove the file from Lightroom then try to import it back it says, “Preview unavailable for this file.” When I click import it says “An unknown error occurred while reading the video file (1).” Some videos in other folders work. In more than one folder they do not play. This problem began after I updated the last Lightroom Classic to 15.5 release.

    3 replies

    alanw22773867
    Participant
    August 16, 2026

    ONE MORE THING I FOUND. The problem seems to be affected by videos produced by using only my Nikon Z8 camera with the .MOV extension, not my other cameras.

    johnrellis
    Legend
    August 15, 2026

    Adobe has acknowledged this problem with videos in LR 15.5 on Windows:

     

    So far, the only known workaround is to roll back to LR 15.4.

    johnrellis
    Legend
    August 15, 2026