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A
anietupski
Participating Frequently
November 13, 2018
Question

Incomplete Import of Image Files

  • November 13, 2018
  • 4 replies
  • 635 views

I’m a professional sports photographer.  The majority of my peers import images using PhotoMechanic and edit using Photoshop.  I’m in the minority and advocate Lightroom for both functions, but need your help. 

I’ve recently moved to Lightroom Classic CC (v8.0) and have problems importing image files.  For example, I may have 1000 images on a card. Lightroom recognizes and imports only 950 images when using a card reader.  I’ve replaced the card reader and cables and Lightroom’s bad behavior persists. 

I can manually move the 1000 images to a temporary file and then import all the images from the temporary file. The manually movement of files is a work-around and takes time, which is a limited resource in sports photography. I need all the images to be imported reliably by Lightroom.  Please advise on how to resolve the problem. 

I’m running on MacOS 10.14. The cards are reformatted before each use.  I’m shooting with two Canon 1DXs. 

All the best! 

    This topic has been closed for replies.

    4 replies

    J
    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    November 14, 2018

    Bug reports are best done at https://feedback.photoshop.com There are a lot of real Adobe engineers hanging out there. Here it is just other users and a few customer service reps. I have not seen the behavior you describe but shoot Nikon exclusively

    A
    anietupskiAuthor
    Participating Frequently
    November 14, 2018

    Thank you!

    GoldingD
    GoldingD
    Legend
    November 13, 2018

    By the way, are you a member of a Canon specific user forum? No, I do not have a link,

    Such a forum would have lots of Canon users that may have come up against this issue. Not that it is necessarily a Canon caused problem as opposed to Adobe.

    Had a unrelated issue here at this forum with a Fujifilm user, sent the user to a site I do know about, and boom, those members were on it.

    Problem with Lightroom? probably, Problem with Canon (well your non LR worked), Problem with brand of memory card (ditto), But other holders of a Canon iDx may have run into this as well.

    (incidentally just a week ago, imported 1000+ X-T3 images in, no issue with import, Adobe conversion of X-T3 RAF (full absolute crap)

    A
    anietupskiAuthor
    Participating Frequently
    November 13, 2018

    I really appreciate you help! All the best...Andy

    On Tue, Nov 13, 2018 at 4:57 PM davidg36166309 <forums_noreply@adobe.com>

    GoldingD
    GoldingD
    Legend
    November 13, 2018

    Well I am stumped.

    A hunch, well not for solving the issue, but for seeing if additional symptoms will show up.

    If after you import the images Lightroom does see, if then you go back and import again, probably with the option to don't import suspected duplicates, do the missing ones show up.

    Oh, frig, I know pro and all, but sometimes a bad day, that option was off correct? Not LR making an error about duplicates?

    A
    anietupskiAuthor
    Participating Frequently
    November 13, 2018

    I tried that too... toggled between the setting for importing suspected

    duplicate images. It did not change the behavior.

    This is a real serious issue... can you refer it to your colleagues. I'd

    prefer not to resort to PhotoMechanic for the imports.

    On Tue, Nov 13, 2018 at 4:40 PM davidg36166309 <forums_noreply@adobe.com>

    GoldingD
    GoldingD
    Legend
    November 13, 2018

    Please remember that this Forum is used by us customers, and not heavily monitored by Adobe Tech. No techs from Adobe are answering these issues at this site.

    GoldingD
    GoldingD
    Legend
    November 13, 2018

    Arrrgggg, you are running Mojave, based on all the issue people are having as seen in this forum I am avoiding upgrading to Mojave like it's the plague.

    When did you upgrade from Sierra to Mojave? Did you run LR prior to V 8 on the Mojave OS? If so, would have had even worse problems. If you updated to Mojave AND updated to LR 8 at the same time, might be the OS.

    Moving on, I will stop venting,

    When you bring up the Import screen, does LR see all the images?

    A
    anietupskiAuthor
    Participating Frequently
    November 13, 2018

    Hi! Thanks for trying to help. If there are 1000 images on the card, the

    import screen will only show 950.

    On Tue, Nov 13, 2018 at 3:54 PM davidg36166309 <forums_noreply@adobe.com>

    GoldingD
    GoldingD
    Legend
    November 13, 2018

    And all those images were on one folder on the card? (I would not expect another folder till 999 were saved to the card)

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