iPhone MOV-Files: Import bugs / Sorting bug

The handling of iPhone 13 Pro Max MOV-Files indicates several bugs in the import of Adobe Lightroom CC (11.31) (macOS 12.4). Since I take several thousand pictures with my iPhone and my camera each week, I do need both of them in one place.

This is how I import my iPhone fotos to Lightroom 

a) drag and drop all the pictures from macOS Photos to a directory

b) export all pictures as unedited pictures to the same directory (in order to preserver blur effects etc.)

c) this temporary directory will be imported into Adobe Lightroom CC.

Problem 1:

*Some* mov-files will not be imported. I cannot figure out a system behind this. Some are being labelled as "Kopie" (copy).

The only common denominator is that these files have the extension .MOV capitalized, while those with .mov will be imported (even the original ones of those that have been labelled as "copy" by the export from macOS Photos.)

Problem 2:

After the error message that these files have not been imported, I check on these files: they all play with Finder.

There is nothing wrong with them. So I add them manually to the directories within my folder structure.

Problem 3:

I sync all folders (let's say folder "2022" and get the information that let's say 10 pictures have not been added to the library.

Now *some* of these .MOV files are being addded. Again, there is no undestandable reason behind this.

Problem 4:

When I check these folders individually (let's say 2022-06-04), I get the information that 90 pictures (more than the superstructure in "2022") have not been added to Adobe Lightroom CC leaving me with checking on every single folder and adding more and more pictures to the catalogue which should have been imported in 1).

Problem 5:

*Most* of the .MOV files (and more!) than the ones that have been reported as being unsupported are now in Adobe Lightroom CC. Still some are missing.

Problem 6:

The .mov / .MOV files are now being sorted by date of creation: the result, they are in the correct folders but all video files are shown at the very beginning not at all according to their creation date / time. 

I am really sorry, this does not make any sense.

I am really sorry, I cannot be the only one with this problem.

I am a bit frustrated that I cannot even contact anybody from the support although I have been paying for this subscription for years now. All that the Adobe website does is to send me in circles to the Adobe Support Community as if the Community is responsible or able to fix these bugs.

Saying that the iPhone doesn't use a file format that is compatible only indicates that Adobe isn't interested in macOS / iOS users. If there is a file format that is not supported, I would hope that Adobe would be trying to work on this. There is a special relationship between Apple and Adobe, and if there isn't please don't fight your problems out on your user's backs.

This - as it is - is painful for users who work with 70.000 and more pictures a year. If there is anybody with constructive ideas out there I'd be very happy. As of right now, I'm sorry to say, I am deeply frustrated by this process and these bugs.

Thank you.