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jenniferk8094237
Participant
March 26, 2018
Question

jkav1

  • March 26, 2018
  • 1 reply
  • 790 views

i use LR 5 and have lost everything. it kept saying the catalog could not be found. i finally got it open, but my LR is empty. all my stuff is gone. I'm stupid retarded  when it comes to computers, and have no idea want I'm doing. is there a number i can call to help me figure out how to get my stuff back? am i just better off getting the new cc and hope and pray i get support?

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    1 reply

    dj_paige
    dj_paige
    Legend
    March 26, 2018

    First, open Lightroom and then select File->Open Recent and open each catalog shown there.

    If that doesn't work:

    Use your operating system's search feature to search all of your hard disks for files whose name ends with .LRCAT and then double-click on each file found until you open one that shows your photos.

    If that doesn't work:

    Restore a recent backup of your catalog file.

    J
    jenniferk8094237Author
    Participant
    March 26, 2018

    we were able to get most back. i am still missing like 6 sessions, but i have them backed up on an external hard drive, so I'm assuming i can just move back over?

    JP Hess
    JP Hess
    Inspiring
    March 26, 2018

    As DJ pointed out, check your hard drive for other catalogs. The catalog is the only file Lightroom opens. I don't know what backups you have or are referring to. But if those backups are catalogs then perhaps one of those catalogs will have the other sessions.

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