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Yoseop_Yu
Yoseop_Yu
Participant
February 21, 2017
Answered

Just subscribed to photography plan, but LR is old version

  • February 21, 2017
  • 2 replies
  • 410 views

Hello guys, I need help.

I just subscribed to Adobe Photography plan and installed LR and photoshop.

I imported a catalog that I used to work on another version of LR.

However, for some pictures I get ! mark and a msg 'Lightroom has encountered problems reading this photo'.

So I checked my LR version and here it is :

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Home Premium Edition

Version: 6.3 [9600]

Updates option under Help menu is grayed out so I can't click and I don't see any updates on adobe creative cloud.

I doubt that's the latest version.

Also, I'm using Windows 10, not Windows 8 as it says up there.

I think Photoshop is the latest version.

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

I need your help!!

Many thanks in advance.

    This topic has been closed for replies.
    Correct answer Per Berntsen

    If you mean the Panasonic DMC-G7, it requires version 2015.1 or later.

    My guess is that you can import jpgs (can be imported by any version of LR) but not raw files.

    Click on Adobe Photoshop Lightroom 6 in the link I gave you, and it will expand. The downloads are the same for LR6 and LR CC,

    Adobe Photoshop Lightroom 6

    Application Installers:

    LanguagesMac OS XWindows
    AllDownload (727 MB)Download (744 MB)

    Updates:

    Mac OS:

    Windows:

    2 replies

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    February 22, 2017

    Have you installed the Creative Cloud desktop application to manage your subscription. Log into your account from the CC desktop app, and check to see if Lightroom has an update available. This is the easiest way to manage your CC apps, and know that you are running the most current versions.

    Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

    Per Berntsen
    Community Expert
    Per BerntsenCommunity Expert
    Community Expert
    February 21, 2017

    What camera do the problematic images come from? They may require a later version of Lightroom.

    You can update manually to the latest version (2015.8) from here: Install Photoshop Lightroom

    Yoseop_Yu
    Yoseop_YuAuthor
    Participant
    February 21, 2017

    Thanks for your comment.

    All my pictures are taken with one same camera Panasonic G7.

    I don't think that's the problem here since some files are opening well and some are not.

    I checked the link but I thought LR CC is a higher version than 6.xx??

    Per Berntsen
    Community Expert
    Per BerntsenCommunity ExpertCorrect answer
    Community Expert
    February 21, 2017

    If you mean the Panasonic DMC-G7, it requires version 2015.1 or later.

    My guess is that you can import jpgs (can be imported by any version of LR) but not raw files.

    Click on Adobe Photoshop Lightroom 6 in the link I gave you, and it will expand. The downloads are the same for LR6 and LR CC,

    Adobe Photoshop Lightroom 6

    Application Installers:

    LanguagesMac OS XWindows
    AllDownload (727 MB)Download (744 MB)

    Updates:

    Mac OS:

    Windows:

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