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Dusky03
Inspiring
April 13, 2026
Question

Library module freezes

  • April 13, 2026
  • 1 reply
  • 69 views

I AM A RETURNING CUSTOMER FROM 5 YRS AGO.
I AM NOT SURE IF I INSTALLED ALL OF THESE APPS/PROGRAMS OR NOT, ON 3/21/26: Lr V: 9.2; Lr Classic V:15.2.1 (which I want), PS 2026, V: 27.5.0.13 (WHICH I WANT) & CREATIVE CLOUD V: 6.9.0.6181 (WHICH I THINK IS IN MY PHOTOGRAPHY PLAN) I'M WONDERING IF HAVING ALL OF THESE PROGRAMS IS MY PROBLEM. 
SOME PROBLEMS WERE IMMEDIATE:
FOR A WHILE THE LIBRARY MODULE FROZE-"NOT RESPONDING" ALMOST CONSTANTLY. IT HAS NOT HAPPENED WITH NEW V: 15.2.1
THE DEVELOP MODULE NEVER HAD ALL THE TOOLS IN THE PANEL & I'VE TRIED FIXING THAT. EXAMPLE: THE HUE/SATURATION/LUMINENCE PANEL WILL NOT STAY IN THE PANEL. WHEN I TRY TO USE THE SPOT REMOVAL TOOL, Lr CLOSES ABRUPTLY & HAPPENS VERY MUCH WITH OTHER TOOLS. 
WHEN I EXPORT TO PS, THE IMAGE IS MEDIUM SIZE. WHEN I ZOOM IN, THE IMAGE BECOMES "STRETCHED"  

INFO OF COMPUTER: 
Dell Inspiron 16 Plus: 2024
-PROCESSOR: 13th Gen Intel® Core™ i7-13620H (2.4 GHz)
-Windows 11 Home - Version 25H2
-OS BUILD: 26200.8117
-SYSTEM TYPE: 64 BIT operating system,
 x64-based processor OS build     26200.7462 
-NVIDIA® GeForce RTX™ 4060, GPU v: 11.0.7.237 (UPDATED ON 4/11/2026)
-Installed RAM 32 GB DDR5 (31.7 GB usable)
-STORAGE 2 TB SSD
-16.0-in. display 2.5K (2560X1600)
-Protocol: Wi-Fi 6 (802.11ax)
-Security type: WPA3-Personal
-Manufacturer: Intel Corporation
-Description: Intel(R) Wi-Fi 6E AX211 160MHz
-Operating with Router NetGear NightHawk RS200
-Fiber Internet
I'VE READ IN THE COMMUNITY HOW UNINSTALLING REQUIRES A CLEAN INSTALL. I'M NOT SURE HOW TO DO THAT OR WHATEVER I NEED TO DO. (FORGIVE ALL CAPS; I USE IT ON MY STICKY NOTES & COPIED IT HERE.) THANK YOU FOR YOUR HELP!
 

    1 reply

    Per Berntsen
    Community Expert
    Community Expert
    April 14, 2026

    Having several programs installed is not the cause of these issues, and uninstalling is not likely to fix them. This is most likely a GPU issue.
    Open Lightroom Classic, go to Help > System info, click the Copy button and paste in a new reply.
    The system info will tell us a lot about your computer, and is essential for troubleshooting.

     

    (FORGIVE ALL CAPS; I USE IT ON MY STICKY NOTES & COPIED IT HERE.)

     

    In the future, please do not copy text from your sticky notes.
    All Caps is like shouting – it’s annoying and extremely hard to read, and will put people off from replying.

    dj_paige
    Legend
    April 14, 2026

    Yes, you are correct ​@Per Berntsen I did not even trying to read the problem statements in all capitals, and so I will not reply. Also the lack of paragraphs makes it difficult to read.