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Participant
July 3, 2017
Question

license activation

  • July 3, 2017
  • 1 reply
  • 199 views

One computer crashed with the license, so I downloaded it on a temp computer.  Now I have a new computer that I am trying to license my software on.  It says the serial number is invalid.  I signed out of Lightroom on the temp computer and uninstalled it. I am not a creative cloud subscriber. My license is registered in my Adobe account.

I can't find a contact phone, email nor chat window to help me. 

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    1 reply

    John Waller
    Community Expert
    Community Expert
    July 3, 2017

    I assume you've got Lightroom 6. Which operating system?

    Can you post a screenshot of the exact error message?