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David269007300p9x
Participant
November 2, 2022
Answered

Lighroom Photos Migrated from Personal to Business Account

  • November 2, 2022
  • 1 reply
  • 217 views

I had many photographs on my Lightroom (Cloud Sync: on). I was paying for a personal subscription then I got an invite from a business account (that turned out to be the wrong move). I migrated my photos from personal to their platform. The business account is gone and I got an email from Adobe to say they were breaking T&Cs and my license was removed, I lost access to the apps and now my photos are gone. I've setup a peronal subscription (same email address) and photos are still not there.

 

 

I tried contacting Abobe Support but after spelling out my email and explaining the situation, the guy just put me on mute and disconnected the call after 10 seconds. This has happened 4 times.

This topic has been closed for replies.
Correct answer David269007300p9x

Issue resolved One of the technicians whom I had lost connection with had logged a ticket and the issue was resolved 12-16 hours later, the responses were fast on both sides. My images are migrated back to my 'personal'

 

1 reply

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David269007300p9xAuthorCorrect answer
Participant
November 3, 2022

Issue resolved One of the technicians whom I had lost connection with had logged a ticket and the issue was resolved 12-16 hours later, the responses were fast on both sides. My images are migrated back to my 'personal'

 

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