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LIghtoom Classic crashes and closes when using Library

Forum|Forum|1 year ago
September 25, 2024
4 replies
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Hi,

I've got a Windows 11 i9 laptop with Lightroom Classic 13.5.1 and whilst browsing photos in the Library, Lightroom just closes unexpectedly (no hanging/crashing per-se - and I can then reopen it, albeit it doesn't open at the same place in the Library). Ahead of this happening, the fans are working hard and after Lighroom closes, the fans calm down again. I have an up-to-date graphics card driver and everything else patched to the latest levels.

No crash report dialogue box is displayed.

Any advice very welcome!

Richard.

Windows

This topic has been closed for replies.

Correct answer GoldingD

Library Path: C:\Users\trick\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13-4.lrcat

I assume that you created an MS account for that Windows computer, and as such, OneDrive gets applied as auto sync to many folders, One being the Pictures Folder.

Not a big fan of that, and while their is a lack of documentation by Adobe, or MS, or others pro/con the combination of LrC and OneDrive, their are many discussions in this community concerning this issue. (their is one pro that states it is a combination made in heaven, but heavily replied to as NO, made in Hell)

To this day I man not sure if that library path indicates that the catalog is actually on and being worked from/to One Drive, or if it is just automatically syncd to OneDrive (I think the later). If the former, then you have a catalog on a cloud share (bad) if the later, then you may have a catalog that keeps constantly communicating with OneDrive, and if you are having a bad Internet day, then that slows you down.

You might consider creating a folder that is not associated with OneDrive, name it anything you like, MyPhotos, My Lightroom, Rumpelstiltskin, anything other than a Windows System Library folder (like Pictures, Videos, Documents. Downloads) And moving the catalog to that folder (some issues with missing photos may occur that you can fix). And see if that helps.

R

richardw19737935Author

Known Participant

Having been observing this for a few days - and perhaps because I've paused 'face detection indexing', the fans on my laptop are a lot less busy, but unfortunately, I'm still having Lightroom exit unexpectedely, i.e. it's not just happening when the fans are on. This morning, it happened when I was simply trying to crop a single photo in the Develop module.

I've also found a suggestion of running something on the command line to ensure that Adobe crash report dialogue reports open properly, so I can submit a crash report. Unfortunately, that doesn't work and Lightroom still just closes unexpectedly...

GoldingDCorrect answer

Legend

Library Path: C:\Users\trick\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13-4.lrcat

I assume that you created an MS account for that Windows computer, and as such, OneDrive gets applied as auto sync to many folders, One being the Pictures Folder.

Not a big fan of that, and while their is a lack of documentation by Adobe, or MS, or others pro/con the combination of LrC and OneDrive, their are many discussions in this community concerning this issue. (their is one pro that states it is a combination made in heaven, but heavily replied to as NO, made in Hell)

To this day I man not sure if that library path indicates that the catalog is actually on and being worked from/to One Drive, or if it is just automatically syncd to OneDrive (I think the later). If the former, then you have a catalog on a cloud share (bad) if the later, then you may have a catalog that keeps constantly communicating with OneDrive, and if you are having a bad Internet day, then that slows you down.

You might consider creating a folder that is not associated with OneDrive, name it anything you like, MyPhotos, My Lightroom, Rumpelstiltskin, anything other than a Windows System Library folder (like Pictures, Videos, Documents. Downloads) And moving the catalog to that folder (some issues with missing photos may occur that you can fix). And see if that helps.

R

richardw19737935Author

Known Participant

Yes, I believe Lightroom syncs to OneDrive, rather than it being run from OneDrive. But it pauses synchronisation whilst in use, so whenever I have Lightroom open, it's not trying to sync. However, there might be something about individual photo previews being created/updated and those files syncing, I'm not sure.

GoldingD

Legend

2 of 2

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

R

richardw19737935Author

Known Participant

Lightroom Classic version: 13.5.1 [ 202408271704-d15d09cd ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.22631

Application architecture: x64

System architecture: x64

Logical processor count: 22

Processor speed: 3.0GHz

SqLite Version: 3.36.0

CPU Utilisation: 1.0%

Power Source: Plugged In

Built-in memory: 15741.0 MB

Dedicated GPU memory used by Lightroom: 122.0MB / 7957.0MB (1%)

Real memory available to Lightroom: 15741.0 MB

Real memory used by Lightroom: 5147.5 MB (32.7%)

Virtual memory used by Lightroom: 5748.3 MB

GDI objects count: 894

USER objects count: 3765

Process handles count: 7946

Memory cache size: 1154.1MB

Internal Camera Raw version: 16.5 [ 1954 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 541MB / 7870MB (6%)

Camera Raw real memory: -14279MB / 15741MB (-90%)

Cache1:

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:

m:1154.1MB, n:0.0MB

U-main: 92.0MB

System DPI setting: 192 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 2880 pixels

Displays: 1) 2880x1620

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (32.0.15.6109)

Init State: GPU for Export supported by default

User Preference: GPU for Image Processing Enabled

Enable HDR in Library: ON

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\trick\OneDrive\Pictures\Lightroom\Lightroom Catalog-v13-4.lrcat

Settings Folder: C:\Users\trick\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) ASUSDCP

3) Flickr

4) Nikon Tether Plugin

GoldingD

Legend

1. of 2.

the fans are working hard

There are at least two common inquiry's to be made when seeing that statement about fans in a Laptop

Have you inspected your air inlets for dust bunny's?
I your Laptop situated such that your air inlets are blocked?
You stated GPU driver is up to date? See the next reply asking for SYS Info.

Remember that LrC is a resource hog, it may be a larger resource hog than any program you have. Perhaps very high level games could come close. Other apps like PS do not come close. If a piece of software can cause a ailing computer to fail, it would be LrC.

Some links:

R

richardw19737935Author

Known Participant

Thanks for prompt reply - fans seem clear (it's a relatively new laptop, on a hard desk surface). Will check the links you've shared, thank you. Have pasted system info below too.

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