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bromley2
bromley2
Known Participant
December 18, 2020
Question

Lightoom stops responding when importing images

  • December 18, 2020
  • 2 replies
  • 844 views

This has been going on for a couple of days.  Lightroom stops responding when I click "Import"  I don't even get the Import box.  I read a suggestion to optimize my catalog.  I did that and NOW it won't even open the program at all.  Frustrated to say the least.  this is Adobe Lightroom Classic on a Windows 10 machine.

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2 replies

GoldingD
GoldingD
Legend
December 19, 2020

https://www.howtogeek.com/318177/what-is-the-appdata-folder-in-windows/

 

bromley2
bromley2Author
Known Participant
December 19, 2020

Thank you for that link.  I finally found it (it was ahidden folder....thank you Windows) and I deleted the file the directions told me to.....anyway.  Restarted the computer and it still makes no difference.  However, I am wondering if it is my machine.  It has acted weird the last day or so....not booting up like it should and not shutting off when I aask it to.  I think a trip to my computer guy is in my future.  Thank you for trying.

GoldingD
GoldingD
Legend
December 18, 2020

Consider reseting your preference file. This is not the same as reverting prefrence setting to defaults. This is Adobe speak for deleting the preference file. LrC will create a fresh new preference file as a result. The preference file can get corrupted leading to odd behavior. A corrupt preference file will survive updates, upgrades, reinstalls.

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

 

bromley2
bromley2Author
Known Participant
December 18, 2020

Thank you, Thank you for your answer.  Ok, but I cannot get Lightroom to even open now.  But, do I do this in Windows instead of opening Lightroom?  I guess I can try that.

bromley2
bromley2Author
Known Participant
December 18, 2020

Well, I did get my lightroom to open.....it is an older one.  The lightroom classic won't open.  In the one that opened CC2015....under preferences I can't find a reset.  Under "presets" tab I find, "Reset all default develop Settings".....that isn't what you mean is it? 

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