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V
Ville T
Participant
September 6, 2023
Question

Lightroom 12.5 crashing in grid and edit

  • September 6, 2023
  • 2 replies
  • 202 views

Lightroom 12.5 is constantly freezing&crashing when using grid or edit-mode(sometimes after 5 photos, sometimes after 200). Does not show any send crash report dialog after crash. Usually this happens when copy&paste previous setting to image, but also when I just andvancing to the next image in the folder.

All drivers updated, windows updated, bios updated. No help from those.

 

Windows 10

GTX1080Ti

 

While questioning this on one facebook photography forum I found out that this is not uncommon problem with nvidia users. Best guess was that this has something to do with ai-masks because most( but not all)  of the crashes happen when ai masks have been applied to the image or ai masks are calculated/re-calculated.

 

 

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    2 replies

    V
    Ville TAuthor
    Participant
    September 14, 2023

    And no difference after I updated just recently released nvidia drivers...

     

    Only thing that seems to help now is to turn off GPU acceleration.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 14, 2023

    Hey there! We're here to help. The System info indicated and older GPU Driver, that you've already updated now.

     

    If Lightroom still crashes, it could be failing hardware, drivers or a broken link between Lightroom & the GPU.

     

    Try this:

    On Windows, the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

    • Press the Windows + R
    • Enter %APPDATA%\Adobe\CameraRaw

       

    • Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
    • Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

    Here are other steps you can try for GPU related issues in Lightroom Classic: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    Let me know how it goes. Thanks!
    Sameer K

    GoldingD
    GoldingD
    Legend
    September 6, 2023

    Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

    V
    Ville TAuthor
    Participant
    September 6, 2023

    Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Business Edition
    Version: 10.0.19045
    Application architecture: x64
    System architecture: x64
    Logical processor count: 12
    Processor speed: 3,5GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 13,0%
    Built-in memory: 32667,5 MB
    Dedicated GPU memory used by Lightroom: 4185,3MB / 11120,0MB (37%)
    Real memory available to Lightroom: 32667,5 MB
    Real memory used by Lightroom: 3409,4 MB (10,4%)
    Virtual memory used by Lightroom: 8297,1 MB
    GDI objects count: 1098
    USER objects count: 3314
    Process handles count: 3172
    Memory cache size: 315,5MB
    Internal Camera Raw version: 15.5 [ 1595 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 728MB / 16333MB (4%)
    Camera Raw real memory: 952MB / 32667MB (2%)
    System DPI setting: 96 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 2560 pixels
    Displays: 1) 2560x1440
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1080 Ti (31.0.15.3713)
    Init State: GPU for Export supported by default
    User Preference: GPU for Export enabled

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\vilpe\Pictures\Lightroom\Yhdistetty katalogi\Yhdistetty katalogi-2-v12.lrcat
    Settings Folder: C:\Users\vilpe\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin

     

    There 🙂

     

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