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johnb58480440
Known Participant
February 4, 2024
Question

Lightroom 13.1 Develop module now freezes after update to Lightroom 13.1

  • February 4, 2024
  • 5 replies
  • 991 views

I can edit photos in the develop module and if I am editing photo "a", that completes, but when I move to photo "b" and try to edit it, it just goes back to photo "a".  Can't do anything after that.  I have to turn off Lightroom and restart.  Then it works for awhile and does it again.  Never happened until I upgraded to Lightroom 13.1  What is causing this and how do i fix?  I have Windows 11, version 22H2.  I have 16GB of installed RAM and a 1 TB of SSID memory.  It is an Intell i7 processor.

    This topic has been closed for replies.

    5 replies

    GoldingD
    GoldingD
    Legend
    February 5, 2024

     

    Not sure how to do what you have asked since it says replies are text only.

     

    See:

     

     

     

    J
    johnb58480440Author
    Known Participant
    February 5, 2024

    johnrellis
    johnrellis
    Legend
    February 5, 2024

    " I have a Lenovo laptop and they have a support page and it checked and said all my drivers were up to date."

     

    The computer manufacturers are notorious for not telling you about the latest graphics drivers.  As GoldingD indicated, your driver (31.0.101.1999) dates from 7/4/2022. LR is very sensitive to bugs in graphics drivers (of which there many), so update your driver by going directly to Intel's web site:

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

     

    While you have a low-end graphics processor, LR should operate correctly doing basic Develop operations.

    GoldingD
    GoldingD
    Legend
    February 5, 2024
    You also recommend inspecting the video control driver for a new one. Not sure how you do that. My Microsoft and Lightroom software are all up to date.

    The driver for your video controller would not be update via Windows Update (theoretically it can with some steps to take, but not practical) But via either the Laptops manufactures support, or Intel.

     

    Typically you go to your laptops mfg web page for support, typically enter info about what laptop, and bring up a drivers support page.

     

    Sometimes a laptop may have come with an application for this sort of thing.

     

    J
    johnb58480440Author
    Known Participant
    February 5, 2024

    Thanks.  I have a Lenova laptop and they have a support page and it checked and said all my drivers were up to date.

    GoldingD
    GoldingD
    Legend
    February 5, 2024

    Ok, so the reply above had little in terms of determining your issue. Can you post in a reply the following items:

     

    • A screenshot in Library Module, full screen, with navigator panel visible, folders panel visible , filmstrip with one image selected visible, hopefully name of file visible, Either grid or Loupe view, and Histogram visible.
    • A screenshot in Develop Module with the first desired image selected, Navigator Panel, History Panel (can care less about preset panel) filmstrip, naturally Loupe view, and Histogram visible.
    • A screenshot just like the previous in Develop module, bit with second image selected
    • A video capture of your issue
    J
    johnb58480440Author
    Known Participant
    February 5, 2024
    Not sure how to do what you have asked since it says replies are text only. Plus I think there is a misunderstanding. This is not a situation of photo "a" processed and then photo "b" does not process correctly and shows photo "a" instead. This is random. It happens every few days or even more than once a day, but always with different photos. I can't recreate it once I have closed Lightroom and reopened it. So before I try to provide what you wish, does this change anything about your request.


    Chris & John Bustard
    J
    johnb58480440Author
    Known Participant
    February 5, 2024

    Here I will try to post a screen shot.

     

     

    GoldingD
    GoldingD
    Legend
    February 5, 2024

     

     

    Processor speed: 1.4GHz
...
Built-in memory: 16126.6 MB
Dedicated GPU memory used by Lightroom: 107.2MB / 128.0MB (83%)
...
Graphics Processor Info:
DirectX: Intel(R) Iris(R) Plus Graphics (31.0.101.1999)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto

     

     

    So:

    • CPU below LrC minimum System requirements of 2GHz
    • RAM at LrC just at recommended minimum System Requirements of 16 GB. Yes Adobe states 8 GB absolute min, but that is being optimistic.
    • A integrated video control w/o any memory of it's own, no Dedicated/Discrete GPU with at least 4 GB of VRAM (for display) more like 8 GB for full support such as in AI masking, AI DeNoise
    • And Video control driver (31.0.101.1999) looks to be 2 years old.

     

     

    I am a bit surprised that LrC v13 would install, perhaps that CPU is a bit faster than reported in that System Information.

    I would recommend you inspect that video control driver for a newer one. For an i7, WIN 11, probably v31.0.101.2127 

    I would recommend that in LrC /preferences/performance/ that you turn use graphics processor OFF.

     

     1 TB of SSID memory. 
...
Library Path: C:\Users\swimw\Pictures\Lightroom\Lightroom Catalog-2-2-v13.lrcat

    So just the one hard drive, a SSD with 1 TB, This brings up a new inquiry:

     

    Q1) That C drive, how much free space in percent? Looking for at least 20%, some say 25% free.

     

    J
    johnb58480440Author
    Known Participant
    February 5, 2024
    Thanks for the reply. I bought the current laptop about 2-3 years ago and exceeded the Lightroom reqjirements.

    Per your suggestion, I have turned off the graphics processor. It was previously "auto".

    The key thing is that this issue only started with version 13.1 and it is random. Everything works well for a while and than for a photo it gets stuck and you have to restart to proceed.

    You also recommend inspecting the video control driver for a new one. Not sure how you do that. My Microsoft and Lightroom software are all up to date.

    John Bustard
    dj_paige
    dj_paige
    Legend
    February 4, 2024

    Show us the complete hardware setup for your computer, as seen in Lightroom Classic Help->System Info, down as far as the GPU information (we don't need anything after that).

    J
    johnb58480440Author
    Known Participant
    February 4, 2024

    Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 11 - Home Premium Edition
    Version: 11.0.22621
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 1.4GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 1.0%
    Built-in memory: 16126.6 MB
    Dedicated GPU memory used by Lightroom: 107.2MB / 128.0MB (83%)
    Real memory available to Lightroom: 16126.6 MB
    Real memory used by Lightroom: 1720.9 MB (10.6%)
    Virtual memory used by Lightroom: 1778.1 MB
    GDI objects count: 755
    USER objects count: 2953
    Process handles count: 1866
    Memory cache size: 63.9MB
    Internal Camera Raw version: 16.1 [ 1728 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 252MB / 8063MB (3%)
    Camera Raw real memory: 253MB / 16126MB (1%)
    System DPI setting: 120 DPI
    Desktop composition enabled: Yes
    Standard Preview Size: 1440 pixels
    Displays: 1) 1920x1080
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

    Graphics Processor Info:
    DirectX: Intel(R) Iris(R) Plus Graphics (31.0.101.1999)
    Init State: GPU for Image Processing supported by default with custom export support
    User Preference: Auto

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\swimw\Pictures\Lightroom\Lightroom Catalog-2-2-v13.lrcat
    Settings Folder: C:\Users\swimw\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Flickr
    3) Nikon Tether Plugin
    4) Pixieset

    Config.lua flags: None

    Adapter #1: Vendor : 8086
    Device : 8a52
    Subsystem : 380117aa
    Revision : 7
    Video Memory : 128
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x120
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 8
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 2048
    GL_MAX_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_UNITS: 8
    GL_MAX_VIEWPORT_DIMS: 16384,16384
    GL_RED_BITS: 8
    GL_RENDERER: Intel(R) Iris(R) Plus Graphics
    GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.1999
    GL_STENCIL_BITS: 8
    GL_VENDOR: Intel
    GL_VERSION: 4.6.0 - Build 31.0.101.1999
    GPUDeviceEnabled: false
    OGLEnabled: true
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