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MR GARY30218974fve2
Participant
February 26, 2025
Question

Lightroom 14.2 will not respond.

  • February 26, 2025
  • 2 replies
  • 254 views

I have installed version 14.2. As soon as I press any keyboard button or click the mouse I get a message to say Lightroom is not responding. The screen then freezes. I have tried uninstalling and reinstalling it but this did not work either. I can get it to work if I return it to version 13.1.1.

 

I don't know if it is connected by I had a Topaz AI plug in and external editor plug in which should automatically show up on Lightroom. They are no longer there either.

I am using a Windows 11 computer. 

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
February 27, 2025

Hey, @MR GARY30218974fve2. Welcome to the Lightroom Classic. I'll help you figure this out. 

 

In addition to Lightroom freezing, check the Task Manager (Windows) Processes for unexpected read/write operations.

To begin troubleshooting, test some variables like:

  • Unplug any external peripherals & use wired input devices.
  • Could you unplug external drives?
  • Temporarily, unplug extra displays & only keep one active at a time.

Also, if this issue has started since installing the plugin, try uninstalling it once from the machine and checking how it goes. 

 

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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