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bobbyizq
bobbyizq
Known Participant
Jun 2, 2025 7:10 PM UTC
Question

Lightroom 14.3.1 becomes unresponsive in Windows 11

I upgraded to Windows 11, and it's worked fine, but recently, Lightroom Classic has become unresponsive. There's no crash prompt, so I have no crash report. My Lightroom catalog is on my C: drive, which has 229 GB free. My system has 64 GB of physical memory. The only way for me to recover is to close Lightroom or end the task. Do you have any idea what's causing this and how to fix it?

6 replies

Community Expert
AxelMattCommunity Expert
Community Expert
Jun 3, 2025 5:29 PM UTC

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

What has been changed on your system before the error occur?

Is your catalog located on Microsoft's OneDrive? If yes, move it to an internal drive. 

 

Another point can be that your catalog is faulty. For troubleshooting follow the steps below:

  1. Press and hold the Alt (Win) / option (macOS) key while launching Lightroom Classic. In the Select Catalog dialog box, select the catalog which is corrupt and check "Test integrity of this catalog" option.
  2. Try to open backup catalogs. For more information, see here:  Restore a backup catalog.
  3. If this doesn't help or you don't have a valid backup create a new catalog.
    P    ress and hold the Alt (Win) or option (macOS) key while launching Lightroom Classic. In the Select Catalog dialog box, click Create a New Catalog and then try to import the corrupt catalog.

 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    bobbyizq
    bobbyizqAuthor
    Known Participant
    Jun 4, 2025 2:40 PM UTC

    @AxelMatt Thanks for replying to my post. My catalog is on my C: drive, not on OneDrive. I updated the nVidia to the Studio version and also checked the integrity of my catalog. I'll test Lr today and see what happens. In the meantime, I attached my  Lr System Information.

     

     

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    Community Manager
    AlekeCommunity Manager
    Community Manager
    Jun 2, 2025 8:39 PM UTC

    Hi @bobbyizq!

    Thanks for reaching out! Could you share a bit more detail about the issue? Does it happen right when you start the app, or does it become unresponsive after using a specific tool?

    Also, does the same thing happen if you try working in a brand new catalog, or is it only happening with a specific one? If you haven’t already, it might be worth trying to reset your Lightroom preferences — that can sometimes help if something behind the scenes has gone a bit off.

    Let me know how it goes — happy to help!
    Alek

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    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    bobbyizq
    bobbyizqAuthor
    Known Participant
    Jun 3, 2025 1:53 PM UTC

    @Aleke No, it happens while using the app. It doesn't happen when working with a specific tool, but I usually work in the Library or Develop modules. It's not a new catalog, but I've had an issue with Lightroom being unable to read some images. I had to delete the preview caches and have Lightroom reconstruct them. I'll try resetting the Lightroom preferences and see what happens. Thanks for your help. 🙂

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