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Olga2346848352f8
Inspiring
September 8, 2025
Answered

Lightroom 14.5.1 crashes every 1-3-5 minutes

  • September 8, 2025
  • 3 replies
  • 688 views

Hi!

I'd really appreciate your advise!

Lightroom Classic (14.5.1)  keeps crashing every 1-3-5-10(max) minutes. Or it just freezes and i have to end the task. (Creative cloud desktop says - works on this device).

 

Windows 11, latest update. Installed 2 days back vinstead of 10, that's when the crashes started (installed on formated hard disk)

 

What has been already done:

- reinstalled lightroom

-reset preferences

- switched off gpu in preferences

- updated driver for gpu

- created 3 new catalogs (latest one has just one folder for test purposes, catalogs are on internal drive; they were optimized etc)

 

Adobe compatibilty says that system is fine, after it does check after crash. 

I spent 3+ hours with support agents today, they did the same mentioned above, couldn't find a better solution or agreed escalate the issue (i got really sad, when the solution offered was that my last catalogue with just one folder might be too much. Seriously?).

 

Tickets numbers: Your Adobe Case ADB-41545283-V9H3

  • Case Number: ADB-41545152-S0G0 

Thank you so much!

Correct answer Olga2346848352f8

Hey, @Olga2346848352f8. I've located the crash logs for your machine. Your machine has AMD Radeon(TM) Graphics & the drivers for this processor are from two years ago (2024-06).

 

Try to temporarily disable the secondary GPU from the Windows Device Manager. Head here for the steps: https://adobe.ly/4nhG75E;

 

Do you have any custom overclocking or underclocking profiles set up in the Motherboard BIOS? Although rare, an unstable RAM profile can also cause issues.

 

Try booting the Windows machine in safe mode with networking and check if the issue appears.

 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)


Hi Sameer! It turned out that i had a glitchy motherboard, we replaced it with the new one today, will test it out in the morning! Shall be all good. Thank you so much for your advice!

3 replies

K
khilts
Participating Frequently
October 7, 2025

For me, the latest NVidia Studio driver 581.29 was causing all kinds of problems. I reverted to 580.97 and Lightroom Classic is back to normal.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
September 9, 2025

Please provide a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    O
    Olga2346848352f8Author
    Inspiring
    September 9, 2025
    Done! Please see below:

    Lightroom Classic version: 14.5.1 [ 202508231203-c2638d01 ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 11 - Home Premium Edition
    Version: 11.0.26100
    Application architecture: x64
    System architecture: x64
    Logical processor count: 16
    Processor speed: 3.8GHz
    SqLite Version: 3.36.0
    CPU Utilisation: 0.0%
    Power Source: Plugged In
    Built-in memory: 63191.0 MB
    Dedicated GPU memory used by Lightroom: 231.9MB / 11107.0MB (2%)
    Real memory available to Lightroom: 63191.0 MB
    Real memory used by Lightroom: 1128.2 MB (1.7%)
    Virtual memory used by Lightroom: 1801.2 MB
    GDI objects count: 746
    USER objects count: 2611
    Process handles count: 3000
    Memory cache size: 421.0MB
    Internal Camera Raw version: 17.5 [ 2318 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 51MB / 31595MB (0%)
    Camera Raw real memory: 54MB / 63191MB (0%)

    Cache1:
    NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

    Cache2:
    m:421.0MB, n:0.0MB

    U-main: 82.0MB

    System DPI setting: 144 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Standard Preview Size: 3840 pixels
    Displays: 1) 3840x2160
    Input types: Multitouch: No, Integrated touch: No, Integrated pen: No,
    External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:
    DirectX: NVIDIA GeForce GTX 1080 Ti (32.0.15.8097)
    Init State: GPU for Export supported by default
    User Preference: Auto
    Enable HDR in Library: OFF
    GPU for Preview Generation: Auto (S5_10)

    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: C:\Users\olgat\Pictures\Screwit\Screwit.lrcat
    Settings Folder: C:\Users\olgat\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Flickr

    Config.lua flags:

    Adapter #1: Vendor : 10de
    Device : 1b06
    Subsystem : 66963842
    Revision : a1
    Video Memory : 11107
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: System Default - PA279CRV (NVIDIA High Definition Audio)
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: Uninitialized
    Direct2DEnabled: false
    GL_ACCUM_ALPHA_BITS: 16
    GL_ACCUM_BLUE_BITS: 16
    GL_ACCUM_GREEN_BITS: 16
    GL_ACCUM_RED_BITS: 16
    GL_ALPHA_BITS: 0
    GL_BLUE_BITS: 8
    GL_DEPTH_BITS: 24
    GL_GREEN_BITS: 8
    GL_MAX_3D_TEXTURE_SIZE: 16384
    GL_MAX_TEXTURE_SIZE: 32768
    GL_MAX_TEXTURE_UNITS: 4
    GL_MAX_VIEWPORT_DIMS: 32768,32768
    GL_RED_BITS: 8
    GL_RENDERER: NVIDIA GeForce GTX 1080 Ti/PCIe/SSE2
    GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
    GL_STENCIL_BITS: 8
    GL_VENDOR: NVIDIA Corporation
    GL_VERSION: 4.6.0 NVIDIA 580.97
    GPUDeviceEnabled: false
    OGLEnabled: true
    GL_EXTENSIONS: GL_AMD_multi_draw_indirect
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    GL_ARB_texture_cube_map_array GL_ARB_texture_env_add
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    GoldingD
    GoldingD
    Legend
    September 9, 2025

    Library Path: C:\Users\olgat\Pictures\Screwit\Screwit.lrcat

     

    On that C drive, how much (qualitative) free space in percent (%) remains? Looking for at least 20%, some say 25%

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    September 8, 2025

    Do you use any third party plugins? One of these could be the culprit and none of the actions you mention uninstalls plugins.

     

    -- Johan W. Elzenga
    O
    Olga2346848352f8Author
    Inspiring
    September 8, 2025
    Thank you!
    No third party plugins.
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