Skip to main content
txwookiee
Participant
May 4, 2026
Question

Lightroom 15.3, Cannot Import

  • May 4, 2026
  • 7 replies
  • 98 views

After the recent update to Lightroom 15.3, I am unable to import photos. No previews are generated and when I try to import any files, the import process hangs and I have to force-quit. I am using a brand-new MacBook Pro with an M5 Pro chip and 24 GB RAM on Tahoe 26.4.1. I am importing from a CFEXPRESS card via a reader that I’ve used for 2 years. The photos are from a Nikon Z8, both NEF (raw) and JPEGs.

I have turned off the GPU acceleration, turned off “Ignore Suspected Duplicates”, deleted the preview cache, and uninstalled and reinstalled Lightroom and it still will not generate previews or complete the import process. Additionally, when I try to quit Lightroom Classic, the quitting process hangs and I get the pinwheel of death and have to force-quit.

 

Where can I go to find an answer to this problem?

    7 replies

    Rikk Flohr_Photography
    Community Manager
    May 7, 2026

    Greetings, 

    I’ve been watching this thread and trying to reproduce the issue with no success. My three Macs have no issues importing. 

    It would be helpful in vetting this issue if those ‘me-too’s’ on the thread could provide some additional information. 
     

    1. Have you reset Lightroom Preferences since the problem started?
    2. Have you attempted a clean reinstall of the application?
    3. How are you importing, built-it card reader, direct camera connect, external card reader, or other?
    4. Does this happen every import or just some?
    5. Is your macOS up-to-date?

    Finally, does anyone have a video of the behavior they could post for the experts to review?

    Rikk Flohr: Adobe Photography Org
    curious777
    Participating Frequently
    May 7, 2026

    Same exact issue here. Its showing a contact loading status on some photos within galleries. I am also unable to import right now at all.

     

    Sebastian Belaunzaran
    Participant
    May 6, 2026

    Same issue here
    also I can’t use Noise reduction

    dj_paige
    Legend
    May 6, 2026

    Same issue here
    also I can’t use Noise reduction

     

    This is not the same issue, this thread is about users who cannot import. Please start a new thread and explain your problem in detail. People will be happy to help you in the new thread. ​@Sebastian Belaunzaran do not continue to discuss your problem in this thread.

    mollyashlie
    Participant
    May 5, 2026

    I’ve been having the same problem! It just started randomly one day, I was using an older Macbook to be fair but it still had 24 gigs of ram and had been previously running just fine. I even went and bought a new iMac just because I thought it was a problem with my old computer. But nope, brand new 32gig computer later and it still won’t import anything. Just gets stuck on the import screen with nothing loaded. 

     

    I do in person same day reveals with my clients and this has severely impacted my workflow! 0/10 Adobe please fix this!

    Participant
    May 5, 2026

    I’ve been having the same problems recently. We’re paying for a product that’s unusable. 

    dj_paige
    Legend
    May 4, 2026

    I am not a Mac user … so I request clarification on this part:

     

    Additionally, when I try to quit Lightroom Classic, the quitting process hangs and I get the pinwheel of death and have to force-quit.

     

    Does this mean that you have to shutdown the entire computer and restart it? Or does it mean something else? Please provide details.

    Oli & Steph
    Participant
    May 4, 2026

    Exactly same issue here subsequent to Lr update 😬