Lightroom 3.6 Product Key not accepted

Question

I recently purchased a copy of lightroom 3.0 for mac OSX from Amazon.

This was the student edition so I had to send a copy of my student ID to Adobe in order for them to give me a serial number.

I installed and used the trial version for a couple of weeks while I waited for the serial number.

During this time I updated to version 3.6.

A couple of weeks later, they've now given me one but it does not work.

I only get a red cross, with no explanation as to why the serial does not work.

I spoke to "customer care" live chat who said they cannot help and I should talk to the forums.

Has anyone else had the same problem?

What can / should I do to get this serial number to work?

Just Shoot Me · Answer

I doubt you purchased LR 3 (that's THREE) from Amazon recently. LR 3 stopped being sold sometime in 2011, 6 years ago.

Could be you actually purchased LR 6? And that serial number will only work with the version number it was intended for.

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