Participant

Answered

Lightroom 5.3 (Perpetual) won't import my photos

Forum|Forum|12 years ago
January 15, 2014
22 replies
148017 views

I'm using 5.3 with OS 10.8.5. Out of the blue I cannot import photos. I've experienced two things: at first the application would seemingly hang-up indefinitely as if were going to import, but nothing happened. I tried importing everything on the card (100~ images) and just one photo. Now I'm getting the following message:

The following files were not imported because they could not be read. (1)

I've restarted my computer, tried running only LIghtroom, etc. Thanks for your help.

macOS

This topic has been closed for replies.

Correct answer DanSing

I ended up copying the files from my CD card to my computer and then importing them successfully into LR. Not a good solution, but at least it worked!

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workingdog1

Participant

I have the same issue. LR told me the drive I was trying to import to was not a writable drive. I dragged them into the drive and then added them to LR. No LR won't let me delete the images from the disk. What's up?

tincpincel

Participating Frequently

Facing the same problem now after the latest upgrade. Files that are on the memory card will not show up while using the Import panel. So if no files show up, they also can not be downloaded.

Lightroom version: CC 2015.12 [ 1125239 ]
Operating system: Windows 10 Home

Camera: Canon 60D

Camera connected to computer and trying to download pictures from the camera, as I've done thousands of times before. After updating Lightroom, it doesn't work anymore. (It still shows pictures in the folders on my computer, but not on the memory card.)

No messages pop up. It just keeps looking for the pictures for ages and sometimes crashes after longer waiting time.

I tried updating the preferences according to this:

Start Lightroom CC 2015 with clean user preference:

Press and hold the Shift+Option keys when double-clicking on the Lightroom application icon to launch it.
Lightroom will show you a dialog asking whether you want to “Start Normally” or “Reset Preferences”. Click “Reset Preferences” to start Lightroom with a clean user preferences.

...but it didn't fix the problem. Files can't still be seen nor imported from the camera. I don't have the card reader so I can't try that out.

dj_paige

Legend

wrote
Facing the same problem now after the latest upgrade. Files that are on the memory card will not show up while using the Import panel. So if no files show up, they also can not be downloaded.
Lightroom version: CC 2015.12 [ 1125239 ]
Operating system: Windows 10 Home
Camera: Canon 60D
Camera connected to computer and trying to download pictures from the camera, as I've done thousands of times before. After updating Lightroom, it doesn't work anymore. (It still shows pictures in the folders on my computer, but not on the memory card.)
No messages pop up. It just keeps looking for the pictures for ages and sometimes crashes after longer waiting time.
I tried updating the preferences according to this:
Start Lightroom CC 2015 with clean user preference:
Press and hold the Shift+Option keys when double-clicking on the Lightroom application icon to launch it.
Lightroom will show you a dialog asking whether you want to “Start Normally” or “Reset Preferences”. Click “Reset Preferences” to start Lightroom with a clean user preferences.
...but it didn't fix the problem. Files can't still be seen nor imported from the camera. I don't have the card reader so I can't try that out.

The message immediately before yours in this thread gives a solution. Did you try that?

tincpincel

Participating Frequently

Sorry, am slightly lost here, but... I try to copy (import) straight to the computer, not external drive.
I tried to disconnect and reconnect the camera several times, pointed to the connected Camera and Lightroom does not find photos on the cards.

M

mcole1987

Participating Frequently

I just spent over an hour trying to solve this but I figured it out. Make sure your import directory is correct. For some reason lightroom automatically creates your file structure that you are used to, but if you are using an external drive and click the drive, it will just plop the directory right into the drive. So it looks correct, but when lightroom goes to find those folders it can't find them. Make sure it's pointed in the right place. I literally tried for hours to figure this out. Super simple. Read this!!

Steven10559419

Participant

Like wise I have started having import issues on my MacBook pro,,,

However I tend to be able to import varying numbers on initial imports then it just stops (after 150, last time) & the dreaded file can't be read message pops up when I cancel the import.

I don't do video so no movie files present, I've reinstalled Lr cc all to no avail.

Any help would be greatly appreciated

A

Anonymous

I have spent 4 hours trying to import photos from I phone & Canon camera. Last imported photos on MAC in January 2016 without any difficulty. Will not load any new photos from camera. Rebooted with no luck. Photos from phone cannot be read. Checked and there are not any updates for Lightroom due. Have a MacBook Air. Very frustrating. Any help or suggestions would be great. Checked permissions. Says read & write.

dj_paige

Legend

Please state the version NUMBER of Lightroom you are using and your operating system version.

Please state the exact camera model(s) that you are using when you have this problem.

Please state the exact unedited word-for-word verbatim error message you are getting when you are trying to import.

Please state the exact folder on which you checked permissions.

A

Anonymous

MacBook: version OS X El Capitan. Lightroom 5 version 5.71. Trying to import photos from IPhone 6. Copy to Seagate Plus Drive/Lightroom Library > Import into Subfolder. Click import: White box pops up: "Some import operations were not performed. The following files were not imported because they could not be read." Then lists the photos IMG_1887.JPG. I cannot find the permissions section this morning that I went to last night. May need guidance.

When importing from Camera Cannon EOS Reel T3i. Cannon selected as source > Copy as DNG>Seagate Plus Drive/Lightroom Library > Import into Subfolder. When I click import the new photos . White box pops up: "Some import operations were not performed. The following files were not imported because they could not be read."I last used the program January 2016 and uploaded photos from holidays and worked fine.

Thank you for your quick response

whitneya65462151

Participant

Im having the same issue! Lots of pics to edit and now this!!!

dj_paige

Legend

Describe your problem in detail.

R

RGBot

Participant

I've been having the same issue. The problem was solved for me when I paused file syncing on my CC app.

S

Senator19

Participant

Ran into this same issue this morning.. Latest Adobe Lightroom CC 2015.3. Win10, 20G ram.... . Imported first 16G CF card full of photos, when to import 2nd CF card (32G) , no previews, no love. (all pics and movies shot with a canon 7D) Checked I had the latest updates, rebooted, retried, nothing.. no previews, no dates but if I clicked on the image it showed up. Fired up explorer, dragged all the files over to an SSD drive... tried to import that. NOTHING.

Card differences -

1 - 16G card with pictures

2 - 32G card with pictures and movies...

recalled someone above deleted the movies. Nuked the movies from the card, retried and import fine.. moved the movies to another folder on the SSD and then clicked import on the SSD folder to see what it would find. All previews show up fine, didn't import but at least it appears if you have movies it 'could' be a factor.

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orangcepat

Participant

I just did it! moved the videos to a different folder and voila! LR imported all my photos again! thanks!!!

C

chriss90682136

Participant

I updated LR and then it wouldn't import .cr2 files from my camera. So...I uploaded files into iPhoto then pulled out one of the .cr2 files and copied it to the desktop and imported that into LR. Then, for reasons inexplicable, I was able from then on to import directly from my camera.

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Anonymous

I was having this same issue and was in a complete panic. Rebooted. Changed my import sequence, etc. All to no avail. Until.....I realized that i had checked a box (upper right corner of import dialog window) that stated 'Do not import suspected duplicates.' I had not previously imported the photos (to my knowledge) but everything imported perfectly once I unchecked this box. This may be an over simplified point but it solved my problem!