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Bjorgvinsigur
Participating Frequently
July 7, 2018
Question

Lightroom 5.7.1 / Unexpected shutdown

  • July 7, 2018
  • 7 replies
  • 402 views

Hi everyone, STAFF.

My macbook pro died the other day, and luckily for me i could borrow a late imac 2015 model which has High Sierra installed.

Now one of the first things i did was to set up Lightroom again and my catalog so i could get back to work, but since then about a month ago it is constantly shutting down for what seems no reason, just gives me the same boring unexpected shutdown message, which really doesn't help me or lead me to any solutions.

Does this ring a bell for anyone? Staff ?

Kind regards, BS

    This topic has been closed for replies.

    7 replies

    B
    BjorgvinsigurAuthor
    Participating Frequently
    July 7, 2018

    Well ok thanks for reaching out.

    B
    BjorgvinsigurAuthor
    Participating Frequently
    July 7, 2018

    So that is actually possible? Because before i made this thread i was searching for the issue, and saw similar suggestions but people always said that downgrading your os system is somewhat impossible.

    dj_paige
    dj_paige
    Legend
    July 7, 2018

    Use your favorite search engine, the instructions are out there.

    B
    BjorgvinsigurAuthor
    Participating Frequently
    July 7, 2018

    Fair enough, i wish i knew that before hand though. Find it a little sad that a software that i have bought and like(don't need a newer version) is now cornering me to get involved into a monthly subscription. Very bad customer service from Adobe.

    dj_paige
    dj_paige
    Legend
    July 7, 2018

    björgvins31167930  wrote

    Find it a little sad that a software that i have bought and like(don't need a newer version) is now cornering me to get involved into a monthly subscription.

    As stated above, you are not "cornered", you have options, one of which is to downgrade your operating system and not pay a subscription fee to Adobe.

    B
    BjorgvinsigurAuthor
    Participating Frequently
    July 7, 2018

    So this message came again, but it is so long, where can i see the details needed ?

    B
    BjorgvinsigurAuthor
    Participating Frequently
    July 7, 2018

    Thanks for the reply guys, yes DdeGannes i realise that, but i have seen staff post here. I don't have the error message written or screenshot. But i will probably happen today so i will just make sure to get that for you guys next time it happens

    dj_paige
    dj_paige
    Legend
    July 7, 2018

    Lightroom 5 will not run properly on High Sierra (OS X 10.13).

    You need to either purchase a newer version of Lightroom, or downgrade your operating system to Sierra (OS X 10.12)

    but i have seen staff post here

    And probably 99% of the replies are not from Adobe staff.

    DdeGannes
    Community Expert
    DdeGannesCommunity Expert
    Community Expert
    July 7, 2018

    Welcome to the forum.

    Could you please share the error message you get "word for word" or a screen if possible.

    You should be aware that this forum is a user to user forum so the responses you will most like receive will be from other users of the application and not necessarily employees of Adobe.

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
    cmgap
    Community Expert
    cmgapCommunity Expert
    Community Expert
    July 7, 2018

    What is the error message? Is the Lightroom cat file on an external or on the borrowed laptop? Are you logged in to your account in Creative Cloud Manager?

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