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Acai06
Acai06
Inspiring
Oct 12, 2024 4:22 PM UTC
Question

Lightroom 5.7 crashes when trying to import (Windows 11)

As the title suggests, I'm still using Lightroom Classic 5.7 on my Winwos 11 and suddenly today - LR started crashing when trying to import new images.

Does any one know how to fix this? Many thanks in advance.

12 replies

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
Oct 13, 2024 12:25 PM UTC

Try if it helps to reset the preferences: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

Scroll down to "Manually" and look for "Lightroom Classic, Lightroom 6 (or earlier)".

 

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Acai06
Acai06Author
Inspiring
Oct 13, 2024 3:27 PM UTC

Before trying this, the problem was suddenly gone today - I have no idea why.... but if it happens, I will try your method. Thanks for your time to advicing. I am happy to have an idea what to try next time.

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dj_paige
dj_paige
Legend
Oct 13, 2024 10:43 AM UTC

Does Lightroom crash, or does the entire PC crash?

 

Does it crash before even one photo is imported? Does it crash after a few photos are imported? Does it crash after dozens of photos have been imported?

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Acai06
Acai06Author
Inspiring
Oct 13, 2024 12:22 PM UTC

Just LR itself shuts down as soon as I hit import botton at the right bottom or from the menu. No photos imported.

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F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
Oct 13, 2024 7:28 AM UTC

Lightroom 5 is from 2013 and has been coded for the OS used back then.

IMHO, it was due to luck that it even worked on W11.

Anyhow, does it show any messages?

Any changes to the PC/OS?

 

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Acai06
Acai06Author
Inspiring
Oct 13, 2024 12:20 PM UTC

You are right. Maybe I should buy a new version.

No, no error message. Just LR closes down.

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