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bonsaihunk
Participant
December 18, 2016
Answered

Lightroom 6.5 deactivation

  • December 18, 2016
  • 2 replies
  • 859 views

I need to deactivate Lightroom 6.5 on a dead computer. How can I do this so I can use it on a new computer.

Thanks.

I am on an iMac running OS Sierra.

This topic has been closed for replies.
Correct answer JP Hess

You will have to contact Adobe to resolve that issue. We are just users like yourself. Here is a link to where you can initiate a live chat with someone from Adobe:

Contact Customer Care

2 replies

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
December 18, 2016

Deactivation is only required if you're a Creative Cloud user. If you don't have a Creative Cloud account then you'll just need the serial number to access Lr on new computer.

To deactivate a computer you'll need access to a working computer with internet access.

1. From your internet browser open https://account.adobe.com https://accounts.adobe.com/

2. Use your Creative Cloud credentials to access the account

3. Choose Plans & Products from menu bar

4. Now choose Manage Plan.

5. You should see a screen similar to below. Your active hardware is shown on right side.

6. Click on X button beside the computer you wish to deactivate

krzysztofs7587662
krzysztofs7587662
Participating Frequently
January 9, 2017
Deactivation is only required if you're a Creative Cloud user

Sorry but this is not true I have LR6 stand alone version. I used LR on desktop and laptop. My desktop was destroy. After reinstall windows I can't activate LR. LR show me the same massage "You need to deactivate another computer within 30 day to use this product". In Adobe account I don't have information about Activated devices.

K
knut ivars74240175
Participant
February 1, 2017

Adobe chat service who should contact to deactivate a LR lisence must be the poorest support EVER! I have waited almost 1 hour to get help and "time to wait" goes up and down like rollercoster!! Shame on adobe!

JP Hess
JP HessCorrect answer
Inspiring
December 18, 2016

You will have to contact Adobe to resolve that issue. We are just users like yourself. Here is a link to where you can initiate a live chat with someone from Adobe:

Contact Customer Care

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