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heiniw71721195
Participant
December 5, 2017
Answered

Lightroom 6.7

  • December 5, 2017
  • 1 reply
  • 1150 views

Hy there…

My iMac was upgradet to High Sierra. Since then, Lightroom 6.7 doesn’t work
properly anymore. Lightroom crashes when trying to use brushes or import from a
card. Trying to upgrade to 6.13 fails also with the error code U44M2P28. Under “Help”,
there is no “upgrade” button.

How do I go on? Thanks for your help....

Henry

    This topic has been closed for replies.
    Correct answer 99jon

    After updating MacOS it is sometimes necessary to trash the prefs. Start by quitting Lightroom. Launch Finder and on the menu bar click “Go” whilst holding down the Optn(Alt) key and choose Library. Open the Preferences folder and trash the main plist file relating to LR6 (see image below)or both if you have the two.

    Then re-launch Lightroom.

    N.B. Apple hides the user Library until the Alt key is depressed.

    1 reply

    99jon
    99jon
    Legend
    December 5, 2017

    Try a clean install.

    Launch Lightroom and go to the menu: Help >> Sign Out <your email address>

    Quit Lightroom

    Uninstall Lightroom

    Re-Start your computer

    Re-install Lightroom from the link below by expanding LR6 tab (main Download for LR6, not update 727MB for Mac) and click the button “Sign In Now”

    Click the button “License This Software”

    Enter serial number & click Next

    Lightroom will launch as LR6.0

    Download the LR6.13 update

    Download Photoshop Lightroom

    H
    heiniw71721195Author
    Participant
    December 6, 2017

    Hy there...

    Did that last night. Was able to download LR6.0. It asked me, what catalog I want and told a new one. After that LR6.0 crashed.

    How do I go on?

    Kind regards

    Henry

    99jon
    99jonCorrect answer
    Legend
    December 6, 2017

    After updating MacOS it is sometimes necessary to trash the prefs. Start by quitting Lightroom. Launch Finder and on the menu bar click “Go” whilst holding down the Optn(Alt) key and choose Library. Open the Preferences folder and trash the main plist file relating to LR6 (see image below)or both if you have the two.

    Then re-launch Lightroom.

    N.B. Apple hides the user Library until the Alt key is depressed.

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