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Inspiring
January 4, 2017
Answered

Lightroom 6.8 update via Adobe Application Manager

  • January 4, 2017
  • 2 replies
  • 3447 views

I have a MacBook Pro and a Mac Mini both on Sierra 10.12.2. 

On one machine I can update both Photoshop and Lightroom by going to Help> Updates in LR or PS.  Adobe Application Manager is launched, and updates are checked and downloaded.  But on one machine only Photoshop CS 6 is listed in Adobe Application Manager.  On the other machine both LR and PS are listed and can be updated.

If I log out of adobe.com by Help> Signout  when I log back in it says I have 7 days left on my trial (the software is licensed).  If I enter my license key it is accepted but I still can't update LR because it isn't listed an Adobe Application Manager.

If I try to download the 6.8 update file, the install fails with "The Patch is not applicable to you."

What's going on here?  I tried to reinstalled Adobe Application Manager and that didn't help and on the other machine, both PS and LR were updated.

Thanks!

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Correct answer mfd14534

The solution to this problem was:

2 replies

mfd14534AuthorCorrect answer
Inspiring
January 5, 2017

The solution to this problem was:

Mohit Goyal
Community Manager
Community Manager
January 4, 2017

Hi mfd,

You need to update the Adobe application manager to its latest version, which is called Adobe Creative cloud.

Please refer the below download link for both machines.

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Regards,

Mohit

mfd14534Author
Inspiring
January 4, 2017

Thanks Mohit.

I'm not sure that is the answer.  I had the Creative Cloud Application installed and it did the same thing.  It looks like for some reason Lightroom is not being recognized by either the Creative Cloud updater or the Application Manager.

Any other ideas?