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April 22, 2015
Answered

Lightroom 6 (CC) keeps crashing

  • April 22, 2015
  • 77 replies
  • 132560 views

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

    This topic has been closed for replies.
    Correct answer Jim Wilde

    Your original LR5 catalog is still there, so you could go back to that, and you'd only lose the work that you did on the 5 images.

    But with LR6, try turning off the GPU option on the Lightroom>Preferences>Performance tab. Does that make a difference?

    77 replies

    Show previous replies
    F
    funny_individuality0D44
    New Participant
    August 14, 2016

    I've found crashing reason for my Lightroom CC. It is secondary display problem. When I disable external monitor everything works great  (it were the same crashing symptoms),

    I use Lightroom CC, Windows7, Lenovo W530 laptop with Quadro K1000M graphics.

    I suppose it is GPU related, but now I can work without crashing. It's a temporary solution, but give a feedback please if it works for you.

    Back to the game!

    Great Han
    Great Han
    New Participant
    July 20, 2016

    LR CC  2012 macbook pro retina 16g RAM  2.2Hz CPU  i7 4Core, it crashed my main board, must replace it, it sucks

    Just Shoot Me
    Just Shoot Me
    Brainiac
    July 20, 2016

    greath3534301 wrote:

    LR CC 2012 macbook pro retina 16g RAM 2.2Hz CPU i7 4Core, it crashed my main board, must replace it, it sucks

    No program can make a motherboard, in Apple Mac terms the Logic board, your term Main board, fail.

    Your Logic board, Main Board, Mother Board, needs replacing because it is faulty and poorly built.

    M
    mmilich
    New Participant
    July 20, 2016

    Your response is not accurate. Inappropriately coded programs can make demands on the hardware that can cause malfunction. Stressed electronic components can and do fail. In MOST cases the hardware compensates for these demands and throttles down processes, turns on fans,  or ultimately goes for a controlled shutdown. Most machines ARE capable of protecting themselves under normal circumstances, but repeated stress can hasten component failure.

    It appears that Adobe has inadvertently written around some of the fail safe features. Lightroom, in many cases, is not responding to the "Quit" command. My experience is that "Force Quit" is required, and if the program is not aborted in time an entire reboot is required. Something in the Adobe software spec is wrong. It is either not fully compatible with the list of supported devices or it has been coded in such a way as to make excessive demands upon the hardware.

    Its also fascinating that this thread extends a year.

    Roll Back!

    gregs6213229
    gregs6213229
    New Participant
    June 6, 2016

    The problem is the GPU, if you go to Edit>Preferences>Performance>Use Graphic Processor,  I have the same problem on my PC using a 500 GB SSD. If you can uncheck that box, it will work slightly slower than before but doesn't completely negate the benefits of the SSD, because at least the read/write speeds will still be quick.

    S
    scifibooknut
    New Participant
    June 6, 2016

    In the end I had to de-install my graphics drivers - that at least allowed me to get to the Preferences. Before that, it would hang before it really even started.

    S
    scifibooknut
    New Participant
    May 30, 2016

    I've just updated to LR6 and I can't even get to the menu - its constantly 'not responding' on an empty catalogue and flat out refuses any attempt to get at the menus.

    I'm running on Win10 which it states as supported but having coughed up 100 quid for an upgrade, I definitely expected better. I can't download any of my new camera's shots and I need to get at them for work.

    T
    TNT DJ
    New Participant
    April 13, 2016

    I'm having the spinning beachball of death, most often when doing the backup on quit, but sometimes while just switching back and forth into and out of the app.  I'll try disabling the GPU...

    stefanf58290378
    stefanf58290378
    Known Participant
    March 19, 2016

    This is ridiculous Adobe!!!!

    I have a supported Grapic Card's 2x  AMD FirePro D300 yet if I enable the Grapic Processor LightRoom will eventually hang and needs to be force quite.

    This issue is persisting for the past couple of updates without a fix.

    I disable Graphic Acceleration and the freezes stop

    stefanf58290378
    stefanf58290378
    Known Participant
    February 28, 2016

    same issue here on MacPro

    Mac Pro (Late 2013)

    3.5 GHz 6-Core Intel Xeon E5

    48 GB 1866 MHz DDR3 ECC

    AMD FirePro D300 2048 MB

    As soon as I let LR do stuff in the background or actually just put the idle

    app in the background it becomes non responsive and needs to be force quit!!!

    DdeGannes
    DdeGannes
    Adobe Expert
    February 28, 2016

    See the screen capture from Adobe help.

    Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
    niekd59798828
    niekd59798828
    New Participant
    February 13, 2016

    After hours and hours of frustration and trying to fix my crashing lightroom and photoshop I managed to find a fix that works for me (hopefully for you guys as well!). I have an nvidia card, and I went into the control center thingie (right click on desktop and select it). Then I changed my power setting from balanced to high performance (not sure about the exact words, I'm not on my computer). Since then no more crashing for me with the gpu acceleration on for me (it was too slow without it). Hope it will help guys!

    R
    RustyLA
    New Participant
    January 30, 2016

    Hey Adobe help me out here......I posted way back in May.  I went back to 5.7 then after installing 6 and it all worked fine again in 5.7.  NEVER CRASHED!!!!!   I just updated to cc (6 cloud) last week and just started working again.  GTX980, SSD and 32gigs of ram.  CRASH. I'll give it some time but I have a bad feeling.   I started with a spanking new machine back then also. Just can't connect it to anything.   I do not do high volume but I do a bunch of editing.  Jump back and forth to PS and Onone.  Going to take my Adobe Ace test next week so I would say I'm a little up on LR.  All my drivers are updated.  Machine updated.  I start teaching LR soon so I guess I'll tell future students to hold onto their pants.  The first class is getting LR up and running.  Hmmmm?

    The problem is you never see it until you stress the system...load up the cache or something.  So many people that say..."it works fine" I've found are light users.  I'll run 40 layers deep on some PS images.  Never a crash in 5.7.  Maybe time to start teaching capture one.

    simonh1015921
    simonh1015921
    New Participant
    February 10, 2016

    Seeing very similar crashing issues, I've installed LR2015 on a completely clean windows install with the latest GPU drivers, a new LR catalog and no other software and still seeing regular freezing/unresponsiveness after putting LR under any kind of load.

    I did post over at http://feedback.photoshop.com/photoshop_family , and I suggest other people who are seeing this issue do the same.

    G
    garyg75632452
    New Participant
    January 30, 2016

    Seems I am not alone with LR6 having crashing problems.  Windows 10 with i7 @3.4 8GB RAM.

    Does anyone know if Adobe is getting a fix for this?

    Victoria Bampton LR Queen
    Victoria Bampton LR Queen
    Adobe Expert
    January 30, 2016

    garyg75632452 wrote:

    Seems I am not alone with LR6 having crashing problems.  Windows 10 with i7 @3.4 8GB RAM.

    Does anyone know if Adobe is getting a fix for this?

    Crashes are proving pretty rare in the current version, but a few people are still seeing issues.

    If you're still seeing crashes with the latest update (2015.4 / 6.4) and you've updated your graphics card drivers direct from the manufacturer (including checking for beta drivers), your best bet is to post your symptoms and full system spec at the Official Feature Request/Bug Report Forum at http://feedback.photoshop.com/photoshop_family as the engineers follow that forum. 

    _______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
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