Participant

Question

lightroom 6 crashes when opening program (after recent windows update)

Forum|Forum|4 years ago
August 22, 2021
4 replies
359 views

Windows did an windows10 update. It was a week or so since last opening up lightroom. Lightroom 6.12 would open then crash after about 5 seconds. No error, no pop up window, window just closes.

I did some searching on this support community site and found a link to 6.14. I downloaded and installed it. I ended up with the same result. I thought to maybe go back to a previous windows restore point. No luck there as windows said I didn't have a restore point saved. I am at a point where I need help. Do you have any suggestions? Any help is greatly appreciated.

Thanks,

Blair

Windows

This topic has been closed for replies.

Rob_Cullen

Community Expert

I note your images are mostly badged with the Map icon.

Maps has ceased to work in Lr6.x

Face Recognition also does not work in Lr6.x- in fact it will crash Lr6 if it has been turned on.

With obsolete software you are "swimming against the tide."!

https://laurashoe.com/2020/12/31/lightroom-6-people-view-crashing-the-end-of-the-road-draws-nearer/

https://feedback.photoshop.com/conversations/lightroom-classic/lightroom-classic-version-6-crashes-in-the-facial-recognition-module/5fd510567288d52d004c42d6?page=1

https://petapixel.com/2020/12/24/adobe-lightroom-v6-is-falling-apart/

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

B

blairh48228827Author

Participant

unfortunately the lock file resolution didn't help either. below is a video of what is happening and how long Lightroom stays open until it crashes.

DdeGannes

Community Expert

You stated “ unfortunately the lock file resolution didn't help either.“

Ok, so you tried and did not succeed, did you find the folder with the Catalog and was there a .lock file present? Did you delete the the Lock file? Provide some clarification.

If possible provide a screen capture of the contents of the folder with the Catalog .lrcat.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.

dj_paige

Legend

Try deleting your preference file: https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

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blairh48228827Author

Participant

@dj_paige. I have tried your suggestion and unfortunately it didn't work. 😞 thank you for the suggestion!

I am going to try the lock file next.

GoldingD

Legend

Have you looked to see if a lock file still exists? Lr create a lock file upon launch, it deletes it upon exit, that is unless it crashed. If the lock file exists, then you cannot bring up the catalog.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-error-catalog-cannot-be-opened-lrcat-lock.html

be very careful about what file you delete.

P.S. do you have a backup of your catalog?

Do you have a backup of your photos?

They are separate backups.

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blairh48228827Author

Participant

GoldingD,

I tried the steps outlined in the link you shared and unfortunately it didn't work. 😞

I posted a video below of what happens when I try to open Lightroom.

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