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A
AntonioRipa
Participant
October 3, 2022
Question

Lightroom 6 Disabled

  • October 3, 2022
  • 1 reply
  • 312 views

Good morning everyone. I have Lightroom 6 with a regular license and have been using it for 3 years without problems. Suddenly Lightroom informed me that I was using the test program. From that moment on, at each access I entered my license, but nothing changed. Now Lightroom has disabled all operational functions for me.
I tried to install the program again but nothing has changed. I contacted Adobe support in chat who proposed me to use the Adobe Creative Cloud Cleaner Tool.
So I went through the cleaning procedure, then re-installed Lightroom 6 with its license but I'm still having the same problem.
Can anyone help me? Thanks for any help.

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1 reply

dj_paige
dj_paige
Legend
October 3, 2022

Make sure you are signing in with the correct user ID (e-mail address) that you used when you purchased the software.

A
AntonioRipaAuthor
Participant
October 3, 2022

If I log in from Lightroom 6 (Help menu) to my Adobe account (my email) I find all my references, Lightroom 6, the date of purchase and also my license-serial number.
Until a month ago everything was working correctly.
Yesterday I also tried to log in with a computer that I haven't used for months, and where Lightroom 6 is installed. Now it informs me that I have a 30-day trial. I do not know what to do.

dj_paige
dj_paige
Legend
October 3, 2022

Did you by any chance download and install a trial of any newer versions of Lightroom or Lightroom Classic?

 

On the first computer you mentioned that is showing this problem, when you re-installed LR 6, did the Creative Cloud Application also get installed? 

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