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stevepitman
stevepitman
Participant
December 7, 2017
Answered

Lightroom 6 keeps crashing on macos High Sierra

  • December 7, 2017
  • 3 replies
  • 8726 views

The issue:

  • every time I open Lightroom it crashes - it doesn't even get past the splash screen

How I've tried to fix it:

  • held shift/option and tried opening with no preferences running (doesn't work)
  • deleted the file Library/Preferences/com.adobe.Lightroom6.plist (doesn't work)
  • deleted the app: Macintosh HD/Applications/Adobe Lightroom/Uninstall Adobe Lightroom - downloaded the most recent .dmg from Adobe - reinstalled it (this DOES work, but only for a short while before it goes back to crashing again)
  • in the brief period after the reinstall, when I can open LR, I've:
    • unset the 'Use Graphics Processor' check box (doesn't make any difference)
    • opened a new, empty catalogue (doesn't make any difference)

I have the following:

  • Lightroom v6.0
  • macos High Sierra 10.13.1 (17B1003)
  • hi-spec macbookpro

Any advice much appreciated - before I look at Luminar and ON1 as more reliable alternatives (and yes Luminar is about to include asset management so I wonder if it's more stable than LR)

    This topic has been closed for replies.
    Correct answer dj_paige

    Update to 6.13

    Download Photoshop Lightroom

    3 replies

    stevepitman
    stevepitmanAuthor
    Participant
    December 8, 2017

    Thanks to all contributions.

    For anyone else who bumps into this - the Adobe download instructions are VERY misleading:

    ...when you go here:  Download Photoshop Lightroom https://helpx.adobe.com/in/lightroom/kb/lightroom-downloads.html

    ...the top Mac link under "Application Installers" does NOT load the correct v6.13 version, but the one containing the macos High Sierra fault - if you download from that top link it will keep crashing - lock you out - and not give you the chance to run an upgrade from WITHIN Lightroom, as you'd normally expect to do so - i.e. you won't be ablte to install the 6.13 patch (you have to load the 6.13 patch from scratch).

    ...instead, go down the page to the "Updates" (Lightroom 6.13) link, as suggested by those above.

    Aashu_Bhargava
    Adobe Employee
    Aashu_Bhargava
    Adobe Employee
    December 7, 2017

    Hi

    Please update the Lightroom 6.0 to version 6.13 from the below link

    Download Photoshop Lightroom

    Updating Lightroom to latest version will fix the issue.

    Thanks

      dj_paige
      dj_paigeCorrect answer
      Legend
      December 7, 2017

      Update to 6.13

      Download Photoshop Lightroom

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