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benjrblant
benjrblant
Participant
June 20, 2022
Question

Lightroom 6 Not Recognized

  • June 20, 2022
  • 2 replies
  • 209 views

I have a serial number for Lightroom 6 which I purchased back in 2016. I've switched to a new laptop and after installing Lightroom_6_LS11.exe , I seem to be unable to get the installation to recognize the serial number, as the image above shows it only accepts serials for LR1-5.  It seems that all the links from the forums have been redirected to lightroom CC as adobe attempts to erase traces of their older standalone software. Adobe customer support merely says the software is too old and they cannot offer support for it.

Has anyone had any luck installing this software on their computer?

 

Thanks!

 

 

This topic has been closed for replies.

2 replies

Rob_Cullen
Community Expert
Rob_CullenCommunity Expert
Community Expert
June 21, 2022

If you ever registered your Lightroom software with Adobe, you should be able to find the required Serial numbers at-

https://account.adobe.com/

Look under 'Billing and Payment History'.

( I still see my SN for v4 v5 & v6 in Accounts)

 

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
June 20, 2022

It appears that you purchased an upgrade to Lightroom 6 from a previous version, and you need to enter the serial number for the previous version. Once you have entered that and clicked Next, you'll be prompted to enter the serial number for Lightroom 6.

If you can't find the serial number for the previous version, you may find it under your user name > AppData > Roaming > Adobe, or under Program Data > Adobe on the old computer, if it was installed. I can no longer remember the exact location.

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    June 21, 2022

    Just a small clarification @Per Berntsen 

     

    You enter the Lightroom 6 serial number first. Then you enter the previous version serial number.

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