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batisda12
Participant
April 30, 2020
Question

Lightroom 6 , Photoshop element 2018, Premieres element 2018

  • April 30, 2020
  • 2 replies
  • 240 views

Bonjour, j'aimerais réinstaller :Lightroom 6,Photoshop element 2018, Premières element 2018.J'ai achetés cest produits en magasin,ils sont bien enregistrés,mais pas moyens de les récupérer,Pourriez-vous m'aider?

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2 replies

DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
May 1, 2020

What is the operating system on your computer Win or Mac and the actual version number. 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.3; PS 27.0; ) Camera Oly OM-D E-M1.
Akash Sharma
Akash Sharma
Legend
May 1, 2020

Hi there,

 

Sorry about the trouble caused while trying to reinstall Photoshop Elements 2018 & Lightroom 6 on your computer.

 

As you've mentioned that the products are registered, you can download them and get the serial number from your "My products" section. Checkout this article for more details: https://helpx.adobe.com/download-install/kb/find-serial-number.html#IfyoupurchasedfromAdobecomorregisteredyourproduct

 

Let us know how it goes.

 

Thanks,

Akash

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