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A
Added_Order
Participant
April 26, 2015
Question

Lightroom 6 refuses to start / freezes on start

  • April 26, 2015
  • 23 replies
  • 24985 views

A few days ago I upgraded from 5.7 to 6 (standalone, not cloud). At first it was running fine but now I have problems starting the application (Windows 8). It opens but does not show any photos, sidebars etc. and Windows has it down as "not responding". I reinstalled Lightroom 6 and was able to log in once, but after a restart the same issue came up. I have also renamed my catalogue file - after doing that Lightroom starts and asks to create a new catalogue, but once I have done that clicking anywhere causes the programme to freeze again. Therefore I think it is not my catalogue that is to be blamed.

Any suggestions?

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23 replies

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T
thill57
Participating Frequently
May 4, 2015

My Stand alone light room 6 was freezing up so I did the renaming of the folders and light room works fine but it says I must deactivate one license within 30 days also it screwed up my photo shop cs 6 it says I am using photo shop 6 extended trial!

WTF

please help

D
DrewLambie
Participant
April 27, 2015

I have this error message when startup freezes

Description:

  A problem caused this program to stop interacting with Windows.

 

Problem signature:

  Problem Event Name: AppHangB1

  Application Name: lightroom.exe

  Application Version: 6.0.0.10

  Application Timestamp: 5523190c

  Hang Signature: fd75

  Hang Type: 0

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 2057

  Additional Hang Signature 1: fd754a3ab31baaadc3b097f6ba66701c

  Additional Hang Signature 2: da65

  Additional Hang Signature 3: da65a7b794d37166700564ce61532b85

  Additional Hang Signature 4: fd75

  Additional Hang Signature 5: fd754a3ab31baaadc3b097f6ba66701c

  Additional Hang Signature 6: da65

  Additional Hang Signature 7: da65a7b794d37166700564ce61532b85

A
Added_OrderAuthor
Participant
April 28, 2015

I have managed to get it working again. I deinstalled Lightroom and then deleted all Lightroom/Adobe folders under C:\Users\MYUSERNAME\AppData - it took a while to find them all and I lost all settings, profiles etc. But Lightroom seems to behave again, at least for now.

A
Added_OrderAuthor
Participant
April 26, 2015

I have now also deleted my preference file, but it does not make any difference. Deinstalling and then reinstalling Lightroom allowed me to run the programme a couple of times, but it is now frozen again.

D
DrewLambie
Participant
April 27, 2015

I have the same problem. My standalone upgrade to Version 6.0 worked for about 3 days while I tidied up the face recognition and did some test panoramic stitches. This afternoon it refuses to start up. It is as though the splash screen of the trees is obscuring a black box underneath which may be expecting some sort of input. The cursor shows the rotating circle continuously. I have tried running the program while logged in as Admin and it will work with my current catalog and a new test one. I have tried changing permissions and giving my normal login administrator privileges but this has not corrected the problem. I now have no useful access to my photographs under my working login ID. How do I revert everything to Version 5 and undo the changes to my catalog?

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