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A
Anonymous
March 15, 2017
Answered

Lightroom 6 Serial number issue

  • March 15, 2017
  • 2 replies
  • 859 views

I bought the Lightroom 6 From Adobe online shop and I received the serial number amd the download. While installing my serial number was revoked. I was asked to wait for 24 hours for my credit card payment to go through and it has been more than 24 hours. My serial number is still revoked. What should I do.

This topic has been closed for replies.
Correct answer F. McLion

Do you have a serial number  that start with 1160 and has only numbers?

If not, you may have a redemption code: Redemption code help

Is it an upgrade? Then, at one point you have to enter the serial number of the old LR version. Make sure to not mix it up.

2 replies

Just Shoot Me
Just Shoot Me
Legend
March 15, 2017

Check with your CC company about why the charge for LR CC didn't go through. Normally it doesn't take 24 hours for a vendor, Adobe, to check with a buyers CC company about making a charge.

A
Anonymous
March 15, 2017

Thank you. Will do that now.

F. McLion
Community Expert
F. McLionCommunity ExpertCorrect answer
Community Expert
March 15, 2017

Do you have a serial number  that start with 1160 and has only numbers?

If not, you may have a redemption code: Redemption code help

Is it an upgrade? Then, at one point you have to enter the serial number of the old LR version. Make sure to not mix it up.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
A
Anonymous
March 15, 2017

Hello there,

Mine is not an upgrade and yes my serial number starts with 1160. Any other information you can provide?

F. McLion
Community Expert
F. McLionCommunity Expert
Community Expert
March 15, 2017

Can you post a screenshot - with blanked out serial - of the message appearing?

What is your OS?

Does LR currently run as trial version?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
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