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A
andrewg57997036
Participant
March 20, 2017
Answered

Lightroom 6 Serial Number Revoked

  • March 20, 2017
  • 3 replies
  • 4437 views

Hi,

I bought Lightroom 6 online on 8th of March 2017. When I try to install it on my Macbook, it indicates the serial number is revoked.

Appreciate your kind assistance.

Andrew

      This topic has been closed for replies.
      Correct answer Rajashree Bhattacharya

      Hi andrewg57997036,

      I have PM ed you a request, please check & respond.

      Regards

      Rajashree

      For support tweet  https://twitter.com/AdobeCare

      3 replies

      andrewg11534946
      andrewg11534946
      Participant
      April 19, 2017

      Hi,

      Since my last purchase of Lightroom 6 issue is uncertain and possibly a flaw. Can anyone advise me where to purchase Lightroom 6 standalone software from a genuine Adobe online store. Or is it better to get it from Amazon.com ? I need to use this software for my work.

      Thank you for your kind assistance.

      Andrew

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      April 19, 2017

      I'd buy from the Adobe store: Select a Store

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
      Geoff the kiwi
      Community Expert
      Geoff the kiwiCommunity Expert
      Community Expert
      March 20, 2017

      From where did you purchase this serial number??? How much did you pay???

      A
      andrewg57997036Author
      Participant
      March 21, 2017

      I bought from Adobe - South East Asia for S$193 (Singapore Dollars). The confirmation order email indicates the Seller Address: Digital River Ireland Ltd.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      March 20, 2017

      What is the exact, word-by-word message you get?

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      A
      andrewg57997036Author
      Participant
      March 21, 2017

      Hi F. Mclion,

      Thanks for your response. The message is:

      "This serial number you entered has been revoked. This product cannot be installe. Please contact customer Support."

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      March 21, 2017

      Please wait, I'll try to get help for you.

      --- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---
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