Skip to main content
D
danielj24737133
Participant
August 12, 2017
Question

Lightroom 6 standalone blank installation window

  • August 12, 2017
  • 2 replies
  • 804 views

Since I already have the CS5.5, I bought the download version of lightroom 6 for my MacBook Pro running El Capitan 10.11.6 instead of a CC subscription.

After spending a day trying to get the actual installer to run (and yes I went through the forums, un-installed an old trial version of CC), I finally got the installer to start up.  The new issue is that the windows are mostly blank.  By that I meant there are some dashes where there should be text and buttons with no text.  WTF?  I can't seem to find anyone who has had a similar issue.

    This topic has been closed for replies.

    2 replies

    D
    danielj24737133Author
    Participant
    September 10, 2017

    I solved it by saving my files to an external disk and wiping the hard drive.  What a pain in the backside but no more problems. 

    Just Shoot Me
    Just Shoot Me
    Legend
    August 12, 2017

    You didn't need to uninstall the CC version. LR 6 and CC is the Exact same program, same download and same file get installed on your hard drive. The difference comes from how you sign in.

    As to your current problem is sounds like you have some type of computer problem.

    D
    danielj24737133Author
    Participant
    August 16, 2017

    If there's a computer problem, it's something that is escaping me.  I've been using Macs since 1986 and I'm pretty good at trouble shooting.  I didn't have lightroom CC.  I had an older trial version of CC with photoshop.  I bought the creative suite (minus lightroom) at an education discount but stayed with Aperture until it was no longer supported.  I have been using the native Mac photo program, but I really needed something better so I bought the stand alone Lightroom 6.  After cleaning up the older CS programs, un-installing the old trial CC (without Lightroom), running some diagnostics, etc.  I find it hard to believe that I'm the only one that has ever had this problem of the blank installation window.  Thanks for your comment.

    axmelissarios1
    axmelissarios1
    Legend
    August 22, 2017

    Hi danielj24737133​,

    Were you able to resolve this issue? If not, perhaps posting a screenshot of what you're seeing and your System Information would help users and staff narrow down the cause.

    Please use the reply box's picture icon to attach a screenshot.

    To find your System Info, please open Lightroom, select Help, select System Information and then copy and paste that info here.

    Thanks,

    Melissa

    Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices