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mattheww35845068
Participant
August 2, 2018
Answered

Lightroom 7.4 Crashes on Photo Import

  • August 2, 2018
  • 2 replies
  • 684 views

All --

I am having a heck of time getting Lightroom Classic 7.4 to work for me.  I have another thread about 7.4 crashing on my Mac on opening.  I have since upgraded to a 2018 MacBook Pro and migrated over to the new computer.  I have set up a new empty test catalog on the new computer for testing purposes.  Now 7.4 crashes when I try to import a single picture from my desktop into the test catalog.  I am on Mac OS 10.13.6.  Does anyone have any idea what may be going on?

I have downgraded to 7.3.1 and I have no problems and the photo imports fine in the earlier version of LR.

Thanks!

MDW

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Matheww,

    We're sorry to hear about Lightroom crashing on import, I believe the issue is with the permissions. When you update Lightroom the permissions are getting corrupted.

    Could you please try updating Lightroom and then check if the permissions change? Please check this article to know more: Solutions to Adobe Lightroom Lightroom user permission issues on launch

    Regards,
    Sahil

    2 replies

    Emanuele Sandon
    Emanuele Sandon
    Participant
    August 26, 2018

    I have the same problem from 7.4 but with windows 10. Solutions? Even with the update to 7.5 the problem has not been solved.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 22, 2018

    Hi EmanueleSandon,

    Are you still facing the above issue? Could you please update Lightroom to 8.0 version via Creative Cloud Desktop app and check if that helps.

    What's new in Lightroom Classic CC 8.0: New features summary for the October 2018 release of Lightroom Classic CC

    Regards,

    Mohit

    Emanuele Sandon
    Emanuele Sandon
    Participant
    December 1, 2018

    Thanks for your suggestion, but the problem reappears. In particular when the program is already open. If you import the image when start it's almost always ok.

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    August 2, 2018

    Hi Matheww,

    We're sorry to hear about Lightroom crashing on import, I believe the issue is with the permissions. When you update Lightroom the permissions are getting corrupted.

    Could you please try updating Lightroom and then check if the permissions change? Please check this article to know more: Solutions to Adobe Lightroom Lightroom user permission issues on launch

    Regards,
    Sahil

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