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laurent60700078
Participating Frequently
January 19, 2024
Question

Lightroom 9.4 Installer?

  • January 19, 2024
  • 4 replies
  • 1696 views

Hi, I've used Lightroom 9.4 for work for years and after upgrading the drive of my Mac (HDD to SSD, upgraded from Mojave to Ventura), I've had to reinstall all of my programs. I've tried the latest Lightroom, as well as Lightroom 10, and they've been incredibly slow and ruined my workflow. This is my livelihood and I'm desperate for any version of Lightroom 9. I've contacted customer care and they suggested that I ask here. Please help me figure out what to do.

4 replies

Legend
August 21, 2024

I have a 2015 15" MacBook Pro and can run Lightroom just fine, and its a lot less powerful than your computer. So the hardware isn't the problem.

Adobe is aggressively cutting off access to older installers. We cannot legally distribute Adobe software and if someone DID offer, its probably a cracked or hacked copy that could contain malware. So if Adobe won't give you access to an older version and you don't have a copy of the installer, you are out of luck.

Lightroom should be able to run ok, BUT... I would start thinking about upgrading your Mac. I also have an M1 Mac mini and its considerably faster than the MBP. Apple will be announcing new computers, possibly upgrading their whole line to the latest M4 processors, in probably late October or November. Your iMac still has good resale value so you can sell it and buy a newer computer. I'd wait until the product refresh and then look at refurbs which are a great deal.

Participant
August 21, 2024

 

quote

Hi, I've used Lightroom 9.4 for work for years and after upgrading the drive of my Mac (HDD to SSD, upgraded from Mojave to Ventura), I've had to reinstall all of my programs. I've tried the latest Lightroom, as well as Lightroom 10, and they've been incredibly slow and ruined my workflow. This is my livelihood and I'm desperate for any version of Lightroom 9. I've contacted customer care and they suggested that I ask here. Please help me figure out what to do.


By @laurent60700078

 

GoldingD
Legend
January 19, 2024

As to help from members. About your LrC performance issues. Can you reply back with the following:

 

1. Your System Information as LrC reports it. Click on Help, then System Information. Copy that information and post in your reply. Typically the info after the plug-in info is of not much use, so you might want to not include that. Or if you do, then attach that info as to prevent your reply from being so very very long (think scrollspace and likelihood a member will stop reading and move on)

 

2. While the System Info will include the library path, include info on the volume your catalog is on, looking for % free space.

 

3. While the system info sort of includes info on Camera RAW CACHE, it is a bit muddled, So how large do you let the camera RAW CACHE to get?

 

4.  Screen captures and/or video captures that help describe the issue.

 

4. A description of how LrC is failing, what is slow, what are you doing that may trigger the performance drop.

 

5. A item by item list of what you have attempted to fix the problem

 

6. Any crash reports you get (best as an attachment, they get awfully long)

 

 

GoldingD
Legend
January 19, 2024

If you want v9.4 then call Adobe back and request a link.

 

They sent you to this community site to offload your issue onto the grace of fellow customers. Perhaps in a hope that members can help you get your LrC to work. Not to ask for v9.4 as they now we are not Adobe, etc.

 

As you probably have found out, using the Adobe Creative Cloud Desktop App, will not provide you with a copy LrC, that far back from the current version.

 

laurent60700078
Participating Frequently
January 19, 2024

Thanks for your responses. I've tried to no avail with several agents - they say it's no longer supported and they can't share it, which I think is utterly ridiculous. Do you mean actually call? Because that I haven't tried! Only online chat.

 

They gave me installers for 10 and 11 but I learned from 10 that it would work fine if it didn't have bugs. On MacOS, the interface and scrolling are unusually slow. Apparently these issues were recognized and remedied by 10.3 but they still say it's unavailable now and I'm stuck with only the base version. I've run around in all kinds of circles with them trying to get installers for 9.4 or 10.3 yet they refuse.

 

I tested the latest version of 13 and it's slow in the sense that it's bloatware. I edit hundreds of images individually daily and it's not feasible to go through so many extra hassles for simple features when earlier versions were much more stream-lined and suited for my needs. Tomorrow I'll be trying the latest version of 12, since I haven't yet. I truly hope it's my answer somehow because I feel pretty defeated.

Conrad_C
Community Expert
Community Expert
January 19, 2024

@laurent60700078 wrote:

I tested the latest version of 13 and it's slow in the sense that it's bloatware. I edit hundreds of images individually daily and it's not feasible to go through so many extra hassles for simple features


 

Can you say what it is about 13 that seems bloated and extra hassle? Because a lot of us here benefit from the additional productivity in the latest versions, and would never go back to the way it was before. The new masking alone is saving me a lot of time.

 

Also it would be interesting to know what kind of hardware it is running slow on. I am on an M1 Pro MacBook Pro (released over two years ago already), and my 150,000+ image catalog runs great in version 13.

 


@laurent60700078 wrote:

I've tried to no avail with several agents - they say it's no longer supported and they can't share it, which I think is utterly ridiculous.


 

That may be. But for future reference, it has been the published policy (link below): They now only support the last two major versions of Creative Cloud apps. So we have to plan and work with that in mind.

https://helpx.adobe.com/support/programs/cc-support-policy.html