Participating Frequently

Question

Lightroom

Forum|Forum|5 years ago
November 12, 2020
3 replies
312 views

My subscription ended, I need to export some photos because of work, I should be able too, I don't get the option to even open lightroom, i can only buy or uninstall. I read I was going to be able to export my work after subscription ended. I need to, then all my work is lost because I no longer want to pay subscription? I understand not being able to edit but I payed for your software to be able to edit my photos. Now i need to pay to export my photos from your program? what the hell is that? seriously?? and no way to contact because i'm no longer a paying costumer? WTH???/ Those photos are mine and I should be able to export photos from my catalog to JPG. What a cash grab seriously you are not here to make our life easier, now that you guys are a monopoly are effin everyone over? WTH!!?

GoldingD

Legend

Moving on.

Your copy of Adobe Creative Cloud Desktop App is meant to accomplish several purposes, including:

Authenticating license
Installing programs like LrC
Updating programs
Upgrading programs
Uninstalling programs
Acrivating programs
Deactivating programs

That last one occurs if you sign out of the Adobe Creative Cloud Desktop App. Sounds like you signed out. See if you can still sign in.

A

alvarezcsarAuthor

Participating Frequently

I havent signed out, I just had not opened the app in a looong time, but I had paid for it before for a couple of years. And i was able to use it without a subscription before just to export photos and organize.

GoldingD

Legend

This community website is primarily used by fellow Adobe customers, other members. The primary reason for this site is for member to member communications, sharing, problem solving, etc.

Actual Adobe employees do not normally respond.

For complaints, post at the official Adobe Feedback site, where Adobe Techs respond:

https://feedback.photoshop.com/topics/lightroom-classic/5f5f2093785c1f1e6cc40872?cType=PROBLEM&page=1

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alvarezcsarAuthor

Participating Frequently

This just takes me to adobe community, I was looking for a way to contact adobe support but I only get links to articles, no way to contact, which is why I decided to make a post here.

DdeGannes

Community Expert

Are you logged in to your Adobe a/c online?

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

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alvarezcsarAuthor

Participating Frequently

Yes im logged in to my account which I have paid for before, I had the photography plan and had it for couple of years.

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