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Inspiring
October 15, 2024
Question

Lightroom becomes unresponsive and crashes after most recent update.

  • October 15, 2024
  • 3 replies
  • 532 views

Well... this is not fun!  I just updated Lightroom Classic this morning and when trying to edit a photo it becomes extremely unstable and unresponsive and finally crashes.    Not good considering I have a number of photos I need to edit... Why is this happening and how to I fix it?

 

Here is what Event Viewer says:

The program Lightroom.exe version 14.0.0.9 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Hang" Guid="{c631c3dc-c676-59e4-2db3-5c0af00f9675}" />
<EventID>1002</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>101</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-10-15T20:28:58.6601800Z" />
<EventRecordID>101882</EventRecordID>
<Correlation />
<Execution ProcessID="4140" ThreadID="15260" />
<Channel>Application</Channel>
<Computer>timmyd7</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="AppName">Lightroom.exe</Data>
<Data Name="AppVersion">14.0.0.9</Data>
<Data Name="ProcessId">0xb18</Data>
<Data Name="StartTime">0x1db1f3c371a85fc</Data>
<Data Name="TerminationTime">430</Data>
<Data Name="ExeFileName">C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe</Data>
<Data Name="ReportId">9b9aef00-1a48-4d7b-9d12-60a1309d22f3</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
<Data Name="HangType">Unknown</Data>
</EventData>ppId
HangType Unknown

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
October 23, 2024

Please go to Help>System Info… 

Paste the text from the dialog  in your reply. 

 

Rikk Flohr: Adobe Photography Org
Participant
October 21, 2024

Same issue since September, Had Adobe support on 5-6x logged into my computer. Never fixed, No Idea whats causing it. 

 

dj_paige
Legend
October 15, 2024

I don't know what caused the crash, but you can re-install LrC 13.5.1.