Lightroom cannot apply preset after 7.3.1 update

Forum|Forum|8 years ago
April 27, 2018
2 replies
1651 views

After this update, whenever I click on a preset, the picture in edit remains the same, even though the preview window near the top left changes according to the preset. Further more, I can't adjust saturation, vibrance, and specific color saturations, the adjustment bar is black and disabled. Last thing, I cannot synchronise settings for the photos neither. What is going on??

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M

michaelhe100Author

Participant

Yes I did.

Now I have a new problem. I tried reinstalling Lightroom, but the account is not recognised as having the full version and I'm only presented with an option of downloading a trial version. What is going on?

Akash Sharma

Legend

Sorry about the trouble caused. Could you please use the Adobe CC cleaner tool to remove Lightroom and then reinstall it?

See Use the Creative Cloud Cleaner Tool to solve installation problems

~Akash

Akash Sharma

Legend

Hi michaelhe100,

Sorry that you're facing multiple issues with Lightroom Classic 7.3.1 version,

Could you please backup your Lightroom catalog as mentioned in this help article How to back up catalogs in Lightroom Classic CC and then restore the app preferences to default? Refer How to set Lightroom Classic CC preferences

Let us know if that helps.

Regards,

Akash

M

michaelhe100Author

Participant

Sorry Akash,

That unfortunately didn't help. The catalog was successfully backup, however the problems remained.

Akash Sharma

Legend

Did you also restored the app preferences as mentioned in the article I linked?

~Akash

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