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Participant
August 3, 2017
Question

Lightroom catalog suddenly disappeared

  • August 3, 2017
  • 34 replies
  • 43721 views

So the other night before bed I went to shut down my computer, closed Lightroom and it prompted me to backup, so I did (I always backup when prompted weekly). Next day I fire up the PC, open Lightroom and it's completely empty and starts the tutorial (where the arrows point important sections) as if I had first opened it. The library was completely empty and the catalogue disappeared. I looked in my Lightroom folder (Pictures>Lightroom) opened the catalogue inside and it's empty. I contacted support, they took remote control of my PC and tried to open a backup catalogue, but the most recent backup is from January, and after searching my whole system for a .lrcat file the support advisor just told me that it has gone for good and they couldn't help any further. All the collections photos are still synced to lightroom mobile and web, so I can access them on there, but the desktop catalogue is gone and when opening my old one it will resync with mobile and ill loose all the edits.

I have tried everything I can think of, but how can a catalogue just disappear with 8 months worth of backups?

I'm currently running a disk recovery programme to see if I can recover anything that's been deleted (not by me)

Has anyone else had this issue, and know of anything I can do to recover my catalogue?

I'm using the latest version of Windows 10 and my Lightroom CC is updated to the most current 2015 version.

Thanks

34 replies

Participant
March 17, 2020

I'd like to echo something similar to hucksterville said back in 2018.

I've experienced a lost/corrupt catelogue in the past, so intentionally set it up in a file structure I understood, and backed up manually alongside Adobe backups. 

Now today, fortunately only a week after my past backup, something goes funky with lightroom, so I force quit and also restart after other applications experience the same funky stuff.

After restart, the catelogue is gone. I know exactly what folder it should be in. Windows says last modified was only minutes beforehand. But the folder is empty.

The automated backups were on a different drive. I also know that folder's location. That folder also was last modified when I last used lightroom, and that folder is also empty. 

My only remaining copies of that catelogue are the manual ones I made myself. 

There is something that Lightroom is capable of doing (whether intentional or not) that can result in it nuking its own catelogues and backups. From my experience (this is the second time such a thing has happened to me) it tends to be when the application is closed not on its own terms. But sometimes you can't avoid that.

These catelogues represent hundreds of hours of work and for some people monetary investment, and for all traces of them to vanish, to seemingly quite a number of people, suggests it is far more than "user error" and "bad sectors" and it is very unhelpful for the official tech support answer to be "that's not how it works you screwed up there's no recourse". I knew where I was looking and there isn't a way that sectors on two different drives corrupted at the same moment. Those folders were accessed, seemingly to delete or corrupt their contents.

Therefore, I also mirror hucksterville in saying that the only way to protect against the possibility of Lightroom nuking your catelogues is to do your own backups, in a place far away from what it recognises

HMcLaren
Participant
May 3, 2020

SOLVED!!

 

I'm trying to reply to this thread in general but it's only letting me reply to specific messages which is really irritating.

 

I had the exact same problem but it's been solved! I lost heart after reading this thread because a lot of people had turned to Adobe support to no avail. I contacted them in the end and the issue was fixed.

 

I initially thought I'd lost 3 months worth of edits, deletions and previews on over 2,000 photos (all the raws were still safe where I'd left them) after an update. All of my work and backups had just vanished as if they'd never existed. I had 2 remaining catalogs left on my PC; one with old pictures from last year and one with miscellaneous photos from even longer ago. Adobe support took control of my computer and copied the misc catalog to my desktop, relaunched Lightroom and all of my 2,000 pictures were there with their edits! Turns out that the previews file was full. Simple as that.

 

I hope this helps someone.

GoldingD
Legend
November 18, 2019
tried to open a backup catalogue, but the most recent backup is from January

1. Where do you keep your catalog, what drive?

 

2. Where do you place your backup, what drive?

 

Hopefully inquiry 1 and inquiry 2 have different answers.

 

Participant
March 17, 2020

-deleted so as to reply to thread not just this post

GoldingD
Legend
November 18, 2019
All the collections photos are still synced to lightroom mobile and web, s

Did you perhaps sync your Lightroom Classic catalog to Lightroom (as in cloud)?

 

But odd that your backups are missing

D Fosse
Community Expert
Community Expert
June 3, 2019

I'd find all these posts a lot more credible if people said, "this specific folder is where I keep my Lightroom catalog, and this specific folder is where I keep my image files". The general impression here is that things are just dumped somewhere on the computer without any idea where it goes.

As has been pointed out countless times, there is nothing in Lightroom that will just "delete" a catalog file. On the contrary, the application is designed to protect the catalog, and protect your image files.

But you have to know where it is. You have to have a logical folder structure that you're able to navigate in.

Risaacman
Participant
October 17, 2019
Uh, no. I know exactly how all my folders are organized and I know exactoly where the LR catalog and backups live... or used to. LR crashed catastrophically to the point of requiring a Windows reboot, and when the system came back up the LR catalog was empty and the backup catalog did not exist. A system file search revealed nothing... those files are GONE.
Participant
November 18, 2019

Whether or not it should happen it does happen. I know exactly where my catalog file is maintained. It is on a cloud drive. My program locked. I rebooted it and the catalog is gone and no searching using very effective apps will find it. 

Known Participant
June 3, 2019

Well, it's months from the last post in this thread  (Dec 2018) but I've just experienced the same thing - updated LR, catalog gone, new empty one in it's place and hard drive folders empty. (sigh) I'm truly at a loss but not as bad as some of the other folks here.

If any of you have found any useful information and would care to share it, I'd gladly read it.

HMcLaren
Participant
May 3, 2020

I had the exact same problem but it's been solved! I lost heart after reading this thread because a lot of people had turned to Adobe support to no avail. I contacted them in the end and the issue was fixed.

 

I initially thought I'd lost 3 months worth of edits, deletions and previews on over 2,000 photos (all the raws were still safe where I'd left them) after an update. All of my work and backups had just vanished as if they'd never existed. I had 2 remaining catalogs left on my PC; one with old pictures from last year and one with miscellaneous photos from even longer ago. Adobe support took control of my computer and copied the misc catalog to my desktop, relaunched Lightroom and all of my 2,000 pictures were there with their edits! Turns out that the previews file was full. Simple as that.

 

I hope this helps someone.

Participating Frequently
December 8, 2018

Had a similar (or perhaps the same) problem. The catalog on the hard drive has disappeared. The only backups I can find are one from 6 months ago and one from last year, in spite of doing a Lightroom backup every week.

It seems to have happened after I created a new catalog on an external drive and imported a lot of photos into that new catalog.

I have lost about 6 months of work on photos.  The original raw files are on my disk - just not the Lightroom catalog, and so reimporting the photos to a new catalog (or the empty one that Lightroom now offers me) does not restore any of my edits.

Participant
November 18, 2018

I lost my Lightroom catalog too, a week ago. 111,000 photos. The big Thunderbolt hard drive failed but I wasn’t worried because I have a backup copy of the masters and back up the catalog file every time I close Lightroom to a separate Thunderbolt Drive. Shockingly, the most recent backup has retained none of the work I’ve done at all. It refuses to recognize the masters in a different location, and I tried reconnecting them almost day by day (since 2002). Adobe support couldn’t help, just told me to “show parent folder, reconnect masters”. After several hours of this I thought I was getting somewhere, and hoping that my keywords and ratings and collections would be there at the end, but then somewhere around 2010 all the more recent folders just vaporized from the left column and there remains nothing left to reconnect past 2010. Mid 2010 thru 2018 are no longer even folders with question marks. I’ve started over repeatedly from the backup (which Lightroom always has to upgrade since it’s from an earlier version).  I came to the conclusion that the backups are worthless or that the most recent backup must be years old (like mid 2016) and Lightroom had started storing more recent backups to the main drive (maybe after an update). I’ve searched all the drives and the only “backups” are on the backup drive, so I have to assume it had been storing all the recent ones to the failed drive.  Why Lightroom would default to the same location as the main catalog is a mystery to me, because who stores their backup on the same drive as the original? There should at least be a warning if it’s going to do that. I looked into data recovery just for that one catalog backup file, if it’s even there, but that costs a fortune on a 6 Tb drive, and everything else important had been backed up. It has taken me since mid 2015 to recover from the debacle of migrating from Aperture (using the prescribed migration instructions at the time) which ended up entailing completely reorganizing, re-rating, and re-keywording about 60,000 photos that had ballooned to about 111,000 photos because Lightroom made 2 - 6 duplicates of any photo I had ever adjusted, keyworded or altered in any way in Aperture. All my synced collections are gone from the library, all keywording, rating, color coding, adjustments, organization and synced collections are just gone. If I sync a new library all mobile collections will be deleted, and it took me years to build them. A vast amount of work on over 100,000 photos evaporated. I’m now trying to figure out how to start over.  It’s heartbreaking and massively disappointing. I feel like I did everything right, backing up every time I closed. Just be forewarned if you haven’t tried to recover from a backup. You have no idea what Lightroom’s doing. Better make a copy of the catalog yourself every so often to be sure, because the backup might be useless. I sure wish there were a simpler, better photo management solution. Aperture was vastly better. I have too many photos to store in the cloud, or I would just put the whole collection on Apple Photos. Lightroom CC is also not an option.

Legend
November 18, 2018

Hi, it is possible you are looking at the WRONG location for your backup files. If you backup every time you close LR, you should find some backup files with a recent date, and you ought to use your operating system's search feature to search ALL of your disks (internal and external and network) for files whose name contains LRCAT.

Other than that, my I recommend that in the future, you write in paragraphs? That would make everyone much happier, and the content of your message would be much more easily understood. I admit that I didn't even try to read everything you wrote, and I won't even try to read one huge paragraph like that, because I know won't be able to grasp most of your points.

Participant
November 18, 2018

No, I scoured my many drives looking for the hiding place Lightroom chose to arbitrarily save my backup files to. I know what to search for. I finally this morning looked at a NeoFinder catalog I had done of the departed drive and noticed (as I had suspected), Lightroom had indeed been saving more recent backups to the same drive as my primary catalog. Again, why save them to my backup drive for a year and then default on its own to save to the same drive as the original? It must have happened after an update at some point and I hadn’t noticed.  Does anyone know if there’s a way to download the photos I have synced to Mobile so I can have a copy of the collections I made? I know they wouldn’t be the original raw photos, but it’s nice to have the collections to look at on mobile devices and I will never have time to rebuild them all.  I know they will all be erased if I try to sync a new library going forward.

Participant
November 7, 2018

Similar thing happened to me. I opened Lightroom and there were only a few folders showing with blank photos in them. Hadn't edited anything in them for over a year. Recent folders were not shown. Only blank files were in the folders. I had not reset any preferences. The only change I did from my normal routine was to synchronise some folders, the night before after learning how to do it on YouTube. Don't know if this caused the problem. I'd also downloaded the latest update for my Macrium Reflect Backup software and installed it, just before opening Lightroom.

I tried searching for the files but mistakenly read lrcat as ircat so obviously it didn't find any files.

Fixed the problem by doing a search for 'lightroom backup' and got results - chose the most recent catalogue and lightroom opened with them all there.

Hope this helps someone.

Known Participant
June 3, 2019

I just did an OS search for "lightroom backup". Unfortunately I got nothing.

But, I'm glad it worked for you. Thanks for suggesting it. I've been struggling all day to find somekind of troubleshooting.

Participant
October 13, 2018

Same sad story as everyone one else.  My new catalog disappeared with the update.  Searched my hard drive for lrcat files and it's gone.  Hours of organizing my photos wasted and an hour calling adobe tech wasted.  Frustrating.

aamuktar
Participant
August 21, 2018

If you go to C;\users\username\LightroomCatalogueData you should find a folder called backups which is full of dated folders which contain zip files of you catalogs. If that makes sense and you find what you are looking for then hooray. Unzip the one you want, and then open it in Lightroom. That will then become your current catalog.