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CKSSmith
Inspiring
December 20, 2016
Answered

Lightroom causes Windows 10 laptop to crash when importing many photos.

  • December 20, 2016
  • 2 replies
  • 1500 views

When importing a large number of photos (usually over 100  each of over 30Mb in size) from a memory card into Lightroom my laptop crashes. I have yet to see the error message it gives when it happens. I will leave the process to run occasionally checking to see what is happening. I will either come back during a screen informing me that Windows is recovering or will find that the machine has simply rebooted itself back to my normal start screen. I have a memory dump from the last time this has happened.

Does anyone have any suggestions?

This topic has been closed for replies.
Correct answer dj_paige

When the laptop itself crashes (as opposed to just Lightroom crashing), this is either a hardware malfunction or a bad/out-of-date/corrupted video driver.

First, re-install the video driver. If that doesn't work then you need to begin checking the hardware in your computer for malfunctions. It could be the memory, or the motherboard, or even fans not turning on causing your computer to overheat.

2 replies

Hal P Anderson
Hal P Anderson
Inspiring
December 20, 2016

Like Paige says, you may have an overheating problem. Over time, dust builds up inside the case and can prevent proper cooling.

There are lots of free apps that display interior temperatures. Try running one of them while you're doing a large import.

Hal

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    CKSSmithAuthor
    Inspiring
    December 20, 2016

    Many thanks.

    I have reinstalled the video driver and run Dell diagnostics which don't point to any specific problem. I will try the import again to see what happens whilst running HWMonitor to monitor temperatures.

    dj_paige
    dj_paigeCorrect answer
    Legend
    December 20, 2016

    When the laptop itself crashes (as opposed to just Lightroom crashing), this is either a hardware malfunction or a bad/out-of-date/corrupted video driver.

    First, re-install the video driver. If that doesn't work then you need to begin checking the hardware in your computer for malfunctions. It could be the memory, or the motherboard, or even fans not turning on causing your computer to overheat.

      C
      CKSSmithAuthor
      Inspiring
      December 20, 2016

      Many thanks for your quick suggestion.

      I have reinstalled the video driver and run Dell diagnostics which don't point to any specific problem. I will try the import again to see what happens.

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