Skip to main content
Participant
May 16, 2017
Answered

Lightroom CC (2015) is stuck background processes

  • May 16, 2017
  • 4 replies
  • 1480 views

Lightroom CC (2015) stays in background processes and doesn't show up.

Uninstalled and reinstalled - it worked for a while, but after a reboot the lightroom again ais stack in background processes.

Windows 10

Everything is updated.

This topic has been closed for replies.
Correct answer Edouard Shamis

Thanks for the answers. The problem was with Radeon software (for AMD card).

I uninstalled it and now all is good.

4 replies

Rob_Cullen
Community Expert
Community Expert
June 12, 2017

As I read the OP's question, I think the problem is that Lightroom stays in memory and will not re-open."stays in background processes"

If so, the the answer given at this post may be the answer-

lightroom remaining

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
Edouard ShamisAuthorCorrect answer
Participant
June 21, 2017

Thanks for the answers. The problem was with Radeon software (for AMD card).

I uninstalled it and now all is good.

Legend
June 11, 2017

Ed, sorry I didn't see this as a hanging issue. https://www.lightroomqueen.com/articles-page/how-do-i-reset-lightrooms-preferences/   "In Lightroom CC/6, there’s a simple automated way of doing it—just hold down Alt and Shift (Windows) / Opt and Shift (Mac) while opening Lightroom and it’ll ask whether to reset the preferences. The timing is crucial—hold them down while clicking/double-clicking on the app/shortcut."

Mohit Goyal
Community Manager
Community Manager
May 16, 2017

Hi EdShamis,

You can try few ways to fix this issue.

1. Reset Lightroom preferences back to defaults

2. Turn off the GPU from the Lightroom preferences and check if that helps.

     Open Lightroom > Edit menu > Preferences > Performance > Uncheck GPU > Restart Lightroom.

Thanks,

Mohit

Participant
May 16, 2017

Any idea how can I change the preferences if the app doesn't show up?

Legend
May 16, 2017