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Question

Lightroom CC Classic crashes during import

Forum|Forum|8 years ago
November 5, 2017
19 replies
9848 views

Please Help:

I just upgraded to Lightroom CC Classic from Version 4. During the import of files, the program crashes at random times. I normally download files from two different cameras (1DX and 1DX MK II) to a folder on my desktop and then import that folder to LR.

I have also upgraded the Mac OS as well to High Sierra.

I've had several crashes and sent one crash report to adobe with my e-mail and a detailed explanation of what I was doing.

Randall

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daniellereesorphotography

Participant

I’m having the same problem. Right now I’m making sure my IOS is completely up to date. Adobe need to take a close look at this.

daniellereesorphotography

Participant

And that’s if I can get Lightroom to even open.

Santini52

Participating Frequently

I have the same problem...I noticed that if I allow the thumbnail previews to populate fully, it doesn't crash. If I just select a folder and hit import before they are ALL displayed, it will crash.

S

S_TV

Participant

LR Classic keeps crashing, even after display of all thumbnails in import dialog...

randallhillphotoAuthor

Participating Frequently

BTW, I have Version 4.3.0.256 of creative cloud. These crashes are very frustrating considering LR 4 had never crashed in the years I used it. I'm getting really behind in my editing work. Can someone give me some ideas what to check. It would be very helpful.

R

cmgap

Community Expert

Hi Randall,

Have you tried to update to Lightroom Classic CC directly from the browser rather than with CCM? If not here is the link. Scroll down

Adobe Creative Cloud Photography plan | Professional photo editing software

randallhillphotoAuthor

Participating Frequently

Sorry, the crash report goes to Apple it seems.

Randall

randallhillphotoAuthor

Participating Frequently

Thanks you for helping cmgap:

I closed out all programs including CC Manager. I rebooted the computer and tried importing again.

Lightroom crashed about 3/4 through the process.

The crashes are sporadic sometimes coming at the very beginning of the import and sometimes at the very end. I few have when through without a problem.

I did copy the crash report and sent to adobe.

Randall

randallhillphotoAuthor

Participating Frequently

I can try that now.

Randall

randallhillphotoAuthor

Participating Frequently

Sorry 256 gigs of HD space.

CC manager was updated and installed before LR CC Classic was installed.

cmgap

Community Expert

Thanks for the info.

Have you signed out completely of all apps including CCM, shut down and rebooted since the crashes?

randallhillphotoAuthor

Participating Frequently

16 gigs of ram

156 gigs of HD space

I'm not sure with CC manager? (How do you tell)

Lightroom/Photoshop Photography Plan

Images are on an external HD and it is connected.

I have a copy of the crash report but it is a big document.

In reading other forum questions, I tried disabling the Graphics Processor in the performance preference tab.

cmgap

Community Expert

Hi Randall,

A few things to eliminate...

How much RAM is installed on your mac and how much free disk space is available?

What version of CC Manager are you running?

Which plan do you have?

Have you signed out completely of all apps including CCM, shut down and rebooted since the crashes?

Are any of the images in your catalog on an external drive? If yes, is the drive(s) connected?

Can you post the detailed explanation here?

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