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C
Cnestico
Participant
November 19, 2017
解決済み

Lightroom CC Classic keeps crashing on startup and I don't know how to fix it?

  • November 19, 2017
  • 返信数 5.
  • 14164 ビュー

Every time I try to log on to my Lightroom CC and Lightroom CC Classic it crashes. Everything is up to date but it still crashes. I just updated my windows 10 to the newest version this afternoon and I'm wondering if it could be that but I don't know how to fix it. Can someone help me?

    このトピックへの返信は締め切られました。
    解決に役立った回答 Cnestico

    Thank you everyone for your answers. It did turn out to be the new Microsoft 10 September 2017 update. Once went back to the prior Microsoft 10 update and now everything works just fine.

    返信数 5

    SportStarAcademy
    SportStarAcademy
    Participant
    November 26, 2018

    I am having the same issue. Using a Mac, everytime I open Lightroom CC Classic the application crashes before I am able to click on anything.

    I have been unable to find a fix for this and would love to know if anyone has  got it sorted?

    Running MacOS High Sierra 10.13.6

    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    November 26, 2018

    I am not a Mac person, but a couple of Adobe help pages, if you have not already tried-

    How to set Lightroom Classic CC preferences

    Lightroom doesn't launch or closes automatically after splash screen

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
    R
    RedCure
    Participant
    January 25, 2018

    Still having this same issue, but intermittently, maybe once a month. LR CC Classic will just stop responding 15-20 seconds after startup. Sometimes it will resolve itself within a couple of minutes/restarts, but other times it has persisted for hours on end. Have tried all the solutions above, and none solve my issue. Tend to just keep restarting LR and my PC until it eventually works - Infuriating when you have editing on a deadline!

    Running the most recent version of both LR and Windows 10.

    C
    Cnestico作成者解決！
    Participant
    November 22, 2017

    Thank you everyone for your answers. It did turn out to be the new Microsoft 10 September 2017 update. Once went back to the prior Microsoft 10 update and now everything works just fine.

    S
    sseaney
    Participating Frequently
    December 17, 2017

    Ugh.  That means we have to bypass MSOFT security patches. 

    Has there been a more reasonable solution?

    briani13607465
    briani13607465
    Participant
    November 22, 2017

    I'm in the same boat. I use LRCCclassic everyday, and everything was fine until this morning. It now repeatedly and constantly crashes about 10 seconds after starting the program.

    I keep saying I need to learn how to use CaptureOne. It looks like now is that time.

    UPDATE:

    After screwing around with this problem for another hour, I was finally able to get the crashing to stop.

    Upon opening your catalog, quickly turn off any synced collections to LR mobile.

    Doing so has solved my constant crashing problem. LRCC is still a stupid pain in the ass, but at least it doesn't trip over itself just trying to start anymore.

    Guh.

      T
      tea_drinker
      Participating Frequently
      November 22, 2017

      I did manage to resolve this issue. I ended up restoring from my backup, so I only lost three days work. Then of course I got the whole "this looks like a copy and we can't sync it" issue, which was resolved in its own way.

      I have looked at other options but, frankly, I've invested too much time in Lightroom to switch now. Which I guess is why Lightroom doesn't really give a damn about the user experience.

        AxelMatt
        Community Expert
        AxelMattCommunity Expert
        Community Expert
        November 19, 2017

        Do you have tried to deactivate the GPU support?

        Adobe Lightroom GPU Troubleshooting and FAQ

        Did you get any error messages?

        Axel

        My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
          T
          tea_drinker
          Participating Frequently
          November 20, 2017

          I'm having the same issue. I can't keep Lightroom Classic running long enough to change any preferences. I was working with it all afternoon without a problem but when I updated my collection that syncs to mobile it started to have problems.

          Lightroom starts just fine but within 20 seconds I get an error window and it closes down. The error window doesn't mention any cause.

          On Windows 10, everything up to date. As I said, it was working fine an hour ago and now it's not.

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