Lightroom CC CR2 support

Forum|Forum|8 years ago
April 15, 2017
2 replies
17338 views

Lightroom still won't import my CR2 files even though i made sure I have the latest version of Lightroom CC, also updated Camera Raw to the latest version according to instructions on this site.

from what i read it should support these files from the moment i downloaded it as a part of Creative Cloud.

does anyone have any idea what might be the problem?

really appreciate the help!

Thanks

This topic has been closed for replies.

Correct answer Jim Wilde

I have tried both, it's getting a bit frustrating :\

The patch i downloaded from the link send me to a notification window saying: Update failed (updated supressed by the administrator) i didn't block it or anything!

I have no clue how to solve this..

See if this article helps; Error downloading or updating Creative Cloud apps

Jim Wilde

Community Expert

No, you don't have the latest version installed. 1014445 was the base CC2015.0/LR6.0 version, which of course doesn't support the 5DIV raw files. You need to update to at least 2015.7, but preferably to the latest 2015.10 version. See the "How do I Update" section at the end of this blog post: https://www.lightroomqueen.com/whats-new-in-lightroom-cc-2015-10-6-10/

F

firasrourAuthor

Participating Frequently

Creative Cloud checks for updates and states that everything is uptodate so i can't update it.

is there any way to do it manually?

Jim Wilde

Community Expert

You could try to sign out of the CC app, sign back in again, then do the Check for Updates again. If that still doesn't work, read to the end of that "How do I Update" paragraph, where Victoria supplies direct links to the update.

AxelMatt

Community Expert

More informations are needed. What type of camera do you use, which operating system and version of Lightroom?

Do you get an error message?

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo