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andrepontifex
Participant
February 19, 2020
Question

Lightroom CC not responding, will not open or close

  • February 19, 2020
  • 2 replies
  • 2208 views

Hi there, I have had lots of trouble with my lightroom recently as I have not been able to open or close it. It stays constantly on a not responding status and therefore I am unable to open or force quit. I operate my lightroom catalog from an external hard drive which is only approx. 10% full. As for my computer its only about a week old and has more than enough storage. Before lightroom stopped responding it was extremely slow. Any ideas how to get my lightroom running again? 

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2 replies

dj_paige
dj_paige
Legend
February 19, 2020

Adobe's confusing naming system has confused us all. Are you talking about the cloud-based software Lightroom or the desktop focused Lightroom Classic?

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
February 19, 2020

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue 

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom. 

Adobe Lightroom GPU Troubleshooting and FAQ  

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

 

If this doesn't help we need more informations about your environment. 

  • Which operating system do you use? 
  • Which version of Lightroom do you use? 

Please post the exact version number and not only phrases as "actual" or "newest". 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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