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Participant
September 11, 2017
Question

Lightroom cc "preview not available" upon import

  • September 11, 2017
  • 1 reply
  • 5632 views

Hello, I have been having difficulty importing from my Canon EOS Rebel T31 (I am using cord to connect camera to my iMac).  I am trying to import 488 photos, 2/3 of them have populated the import screen fine.  1/3 of them say "preview unavailable".  They are .jpg files, not .mov files.  If I import them without the previews, will they be whole files?  Have not tried just clicking on "import" and seeing what happens unless there are previews for all of the images.  Any assistance would be appreciated thanks!

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    1 reply

    Abambo
    Community Expert
    Community Expert
    September 11, 2017

    Try importing. There will be no harm. If you are not sure about the date, backup your card.

    I never connect my camera directly to the computer. I connect a card reader. It's much more reliable and faster.

    ABAMBO | Hard- and Software Engineer | Photographer
    habib12
    Participant
    September 15, 2017

    first it says preview unavailable and then even if despite that i import , i get this..i need help

    Abambo
    Community Expert
    Community Expert
    September 15, 2017

    As a Windows user with little OSX knowledge, I would not use the : as a filename part. Try by using a minus or underscore.

    ABAMBO | Hard- and Software Engineer | Photographer